Insurance Account Manager
Princeton, New Jersey, United States

Job Summary

Occupation Insurance
Specialty Enrollment and Billing Representative
Location 08619, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Rue InsuranceÆs Account Managers are a Trusted Advisor (liaison) between the client and insurance carrier to convey information, ensure understanding, and assure work is performed in an accurate, timely manner. They are primarily responsible for providing outstanding client service and advisory support to all new and existing clients in a book of business. Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times. The Account ManagerÆs main focus is to build and maintain client relationships to support the new business and retention goals of their department.
Hybrid schedule available after 90 days
Reports to: Department Manager

Work Schedule & Classification: Full-time, salaried non-exempt position

Duties & Responsibilities include but are not limited to:

Manage the servicing responsibilities of a book of business, including policy renewals, requests for policy changes and proofs of insurance, contract and insurance requirement reviews, and assist with onboarding new clients
Process client coverage renewals in a timely manner, from obtaining updated client operations and exposure data, to obtaining renewal quotations from insurers, analyzing and disclosing coverage changes, preparing renewal proposals for client presentation, and binding coverage
Prepare complete marketing submission with detailed instructions for RueÆs Marketing Department when remarketing is requested û continue to work closely with marketer until final renewal or replacement of coverage
Proactively identify opportunities to educate clients, initiate inter-agency referrals, and offer enhanced or new coverage/account rounding recommendations to minimize client risk
Handle all client requests (internal and external) in a timely, friendly, empathetic and professional manner
Perform assigned responsibilities in accordance with the agency-established client service standards
Build and maintain long-term client relationships to support the departmental retention goals
Independently handle all routine client servicing without producer involvement
Obtain and present to clients additional coverage quotations as requested by client or identified
Follow all agency processes and procedures, including but not limited to, Epic Workflows, client documentation, paper and electronic records retention guidelines, etc.
Accompany producers in client visits to larger accounts, as requested
Participate in educational programs to enhance knowledge and skills, and/or achieve or maintain professional designation(s)
Be familiar with and follow agency E&O guidelines
Attend and actively participate in regular department and monthly company meetings
Perform all other duties or projects as assigned by management

Qualifications & Education:

Valid NJ Property/Casualty/Life/Health Licenses, as applicable
3-5 years Commercial Lines Account Management experience
Excellent written, verbal, and interpersonal communication skills
Professional insurance designation(s)
BachelorÆs Degree preferred
Excellent organization skills with strong attention to detail
Strong analytical and critical thinking skills
Excellent customer service mindset and skills
Ability to multi-task and complete work with a sense of urgency
Team player with a positive attitude
Basic computer aptitude and skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook and Power Point)
Knowledge of insurance company rating systems
Experience with Applied Systems Epic

Physical Requirements: Must be capable of sitting for a long period of time, occasional walking and driving. No lifting required.