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Inbound Customer Service Case Worker

From $20 yearly

Mercer County Works

Last Updated: 9/04/22

Job Description

Cases Worker Job Description

Preferred Bachelor's degree in social services field from an accredited university/college

Good interpersonal communication skills

Ability to handle multiple tasks efficiently and effectively

Excellent organizational skills

The Case Worker will answer inbound calls from Clients calling in to discuss possible eligibility for the Buck County Housing and Community Development Program. The Case Worker will complete an application with client which includes collecting identifying information, rental information, household composition, employment/income information, and additional questions in order to determine priority level.

Hours of Operation: Monday through Sunday, 7am - 7pm EST

Job Type: Full-time

Pay: $20.00 per hour

Work Location:

Willow Grove, PA

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
High stress tolerance -- thrives in a high-pressure environment

Benefit Conditions:

Only full-time employees eligible

Work Remotely:

Temporarily due to COVID-19

Job Type: Full-time

Pay: $20.00 per hour


Dental insurance
Health insurance
Paid time off
Vision insurance


8 hour shift

COVID-19 considerations:
Possibility of remote work temporarily due to COVID-19


Bachelor's (Preferred)


Social Services: 2 years (Required)
Case Worker: 2 years (Required)
Call Center: 1 year (Preferred)


Bilingual Spanish/English (Preferred)

This Job Is:

A job for which all ages, including older job seekers, are encouraged to apply

Company's website:

Benefit Conditions:

Waiting period may apply
Only full-time employees eligible

Work Remotely:

Temporarily due to COVID-19

COVID-19 Precaution(s):

Remote interview process
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

Company Details

Princeton, New Jersey, United States
Mercer County Works is the fastest growing, hyper-local job engine committed to diversity, equity and inclusion (DE&I) as well as workforce re-entry programs.  At Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County (NJ) and its surrounding areas.  How do we accomplish this?  Whether you are looking to build your professional profile (job...