Guest Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
08060, Mount Holly, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
The Holiday Inn Express and Suites is seeking candidates for a Guest Service Representative. We are looking for both full time and part time and looking for someone who can cover any shift when needed.
What does it take to be a GREAT front desk agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, can provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Opera experience preferred, but if you are a great fit, we are willing to train the right person! Nights, Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day! We are looking for someone who has full flexibility.
Duties and Responsibilities (including but not limited to):
-Responsible for greeting each and every guest as they enter and exit the building
-Responsible for checking guests in and out of the hotel
-Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
-Responsible for booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete in full a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-May be asked to perform duties in other areas of the hotel when short staffed
-Refill coffee canisters and bake cookies when required
-Responsible for maintaining cash drawer contents and making change for guests
-Responsible for completing all required training in a prompt manner as assigned by management
-Other duties as assigned by management
Requirements:
-Must have reliable Transportation and Logistics to/from the hotel
-Must be able to work weekends when required
-Must arrive on time for scheduled shift to relieve previous shift
-Must be able to understand and carry out instructions
-Must be able to bend, stand, and walk during the full shift
-Must be able to lift 20 pounds
-Must be able to maintain a professional manner in stressful situations
-Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-Must be able to use math skills to calculate appropriate change to guests
-Must be able to work a full shift with no break
-Must answer phone calls from management promptly when off property
-Must have experience in customer service and preferably hotel experience
-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-Must wear hotel provided uniform and adhere to requirements on appropriate work attire
Job Types: Full-time, Part-time
Job Type: Part-time
Pay: $15.13 - $16.50 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Overnight shift
Weekends as needed
Work setting:
In-person
Experience:
Hotel experience: 1 year (Preferred)
Work Location: In person
What does it take to be a GREAT front desk agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, can provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Opera experience preferred, but if you are a great fit, we are willing to train the right person! Nights, Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day! We are looking for someone who has full flexibility.
Duties and Responsibilities (including but not limited to):
-Responsible for greeting each and every guest as they enter and exit the building
-Responsible for checking guests in and out of the hotel
-Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
-Responsible for booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete in full a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-May be asked to perform duties in other areas of the hotel when short staffed
-Refill coffee canisters and bake cookies when required
-Responsible for maintaining cash drawer contents and making change for guests
-Responsible for completing all required training in a prompt manner as assigned by management
-Other duties as assigned by management
Requirements:
-Must have reliable Transportation and Logistics to/from the hotel
-Must be able to work weekends when required
-Must arrive on time for scheduled shift to relieve previous shift
-Must be able to understand and carry out instructions
-Must be able to bend, stand, and walk during the full shift
-Must be able to lift 20 pounds
-Must be able to maintain a professional manner in stressful situations
-Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-Must be able to use math skills to calculate appropriate change to guests
-Must be able to work a full shift with no break
-Must answer phone calls from management promptly when off property
-Must have experience in customer service and preferably hotel experience
-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-Must wear hotel provided uniform and adhere to requirements on appropriate work attire
Job Types: Full-time, Part-time
Job Type: Part-time
Pay: $15.13 - $16.50 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Overnight shift
Weekends as needed
Work setting:
In-person
Experience:
Hotel experience: 1 year (Preferred)
Work Location: In person