Counter Customer Service/Sales Associate
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08003 , Cherry Hill, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Company Information:
Johnstone Supply is a leading wholesale supplier to the heating, air conditioning, and refrigeration industry. We are privately owned and part of the largest wholesale cooperative in the nation, and currently rank as the #2 HVAC/R distributor in the United States.
The King group operates 6 branches located in New Jersey and the Philadelphia area with immediate openings due to rapid company expansion and market demand. We are seeking well qualified, enthusiastic people to help us maintain the highest levels of customer satisfaction and help continue to grow our business.
Our core focus is simple: To be a dominant player in the markets we serve by making it easy for contractors to do business with products, knowledge, and service. We strive to provide a world-class customer experience to every customer, on every transaction.
Prospective team members should be aligned with our core values:
1. Self-Improvement & Adaptability Interested in continuous self-improvement & adapts to change2. Energetic & Competitive Is Enthusiastic, Energetic, Tenacious, & Competitive3. Take initiative and Maintain Accountability4. Detail Oriented Practices fanatical attention to consistency & detail5. Team Player - Supporting One Another "One Team, One Goal"
Position Overview:
Being the point-of-contact for our customers, you help supply the needs of our HVAC contractors over the phone and in-person to help meet their business needs. You receive orders, enter them into our POS, and provide all star customer service.
In this role, you see every opportunity to learn and grow in your knowledge of the HVAC industry. You know that your competent understanding ultimately helps us meet our customers' needs by pairing them with the parts and supplies they need for their businesses. Each day is different, and you enjoy meeting new people! Were looking for a high-energy, knowledgeable Counter Sales Associate to grow sales with existing customers in a competitive HVAC-R market. The Counter Sales Associate will need to have attention to detail, a high level of problem-solving skills, and the ability to work well under pressure.
Essential Job Functions:

Answer incoming telephone calls and greet customers coming into the store
Develop great working relationships and rapport with customers
Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations to be able to recommend specific products and solutions
Learn and use cross-reference materials to recommend alternate products based on cost and availability
Create solutions with Johnstone products and services
Accurately process customer transactions such as sales orders, quotes or returns
Provide accurate information regarding availability of in-stock items
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Clean, organize and stock showroom floor and counter areas when necessary
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Works well as a team player and follows Company Policies/Store Standards
Regular attendance and punctuality are essential


High school diploma or GED required.
2+ years of experience in customer service or sales.
Knowledge of HVAC and/or building supplies preferred.
Excellent communication skills, verbal and written.
Proficiency with computers and different software required as well as knowledge on how to navigate the internet to find products for customers.


Competitive salary
Strong benefit package
Retirement plan
Long term disability and life insurance program
Accidental death and dismemberment coverage
Continuing Education Assistance & In-house training opportunities

Job Type: Full-time
Pay: From $20.00 per hour

Dental insurance
Health insurance
Paid time off


Day shift

Weekly day range:

Monday to Friday

Work Location: In personHealth insurance