Experienced Customer Returns Evaluator 3
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08518, Florence, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professionals Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Returns Evaluator 3

Job Overview:
The Returns Team 3 Evaluator performs necessary steps to fulfill the customers return in accordance with the companys return and exchange policies. Depending on the items condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.

Essential Responsibilities:

Reviews customer communications (i.e. RMA letter, C/S notes) to determine customers needs
Examines returned merchandise to determine condition, check for all accessories
Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
Enters return into system
Processes refund, credit, restocking fee, etc. based on B&H policies
Creates new order if exchange is requested
Repacks merchandise to new condition, if recategorized as new
Always adhere to company policy

Specific Knowledge, Skills and Abilities:

Work well with others
Organized and detailed oriented
Exceptional customer service skills
Knowledge of computer systems (web, email, excel)
Knowledge with Apple OS, Windows and related
Ability to learn inhouse computer application(s)

Preferred Education, Experience and Licenses:
Level 3 Evaluator:

High School Diploma
Experience troubleshooting computers (Apple OS, IOS and Windows Software)
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.