Call Center - Patient Services Representative (PT)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Call Center
Location 19141 , Philadelphia, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Striving for a Healthier Community!
Join us in our mission to provide direct clinical adult medicine to the underserved community in Philadelphia!
Excel Medical Center provides patients with primary care, internal and geriatric medicine with 14 clinics located across the Northern Philadelphia area.
Job Summary:
Work is based in a clinical location;
The Call Center - Patient Services Representative communicates with patients via the telephone to ensure accurate, prompt and courteous scheduling of primary care appointments, such as preventative screenings or routine office visits.
This position is also responsible for delivering superior customer service, answering phones, confirming appointments, communicating with all departments and individuals regarding matters relating to patient care, and obtaining and entering accurate demographic/insurance information for all encounters including patient financial expectations.
Full-time and part-time positions available!
Essential Duties and Responsibilities:

Promptly answers incoming calls to schedule appointments for patients; makes outbound calls when follow-up is needed.
Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.
Demonstrates superior customer service to all external and internal customers and helps facilitate smooth flow of patient phone calls.
Communicates effectively with patients, physicians, and/or other departments regarding delays or any issues relating to patient appointments.
Consistently achieves team metric standards and expectations.
Maintains strict confidentiality at all times.
Positively support mission, vision and values of the Hospital.
Brings forth any compliance/ethics issues and recommendations for operational improvement.
Ensures successful adherence to policies, procedures and changes to the organization.
Perform other duties as assigned.

Prior experience and education:

Minimum of High school diploma or equiv.
Excellent communication/listening skills; medical terminology exp. is a +.
Min 1 year prior experience in a health care/medical office setting is a +.
Min 1 year customer service or call center experience is also a +.
Prior experience with Electronic Medical Record systems (EMRs, especially Athena) is a +.

Skills and Competencies

Comfortable working in a very fast-paced healthcare office environment
Ability to sit for majority of the workday performing both phone and computer work
Strong Commitment to the mission of patient wellness and care coordination
Great communication and interpersonal skills, and ability to speak to patients with patience and compassion.
Patient Navigator skills and ability to interact with other Care Team members
Strong Organizational skills with confidential patient materials, appointment tracking, and patient caseloads
Ability to build relationships with different types of patients
Excellent work ethic

Supervisory Responsibilities: None
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office & Google Suite software.
Experience working with electronic medical records (EMR) is a +.