Front Desk/ Patient Services Coordinator
Princeton, New Jersey, United States

Job Summary

Occupation Clerical and Administrative
Specialty Front Office
Location 07728, Freehold, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
We are currently seeking a full-time Front Desk/Patient Services Coordinator to join our growing team in Freehold, NJ. Scheduled work hours are: Monday - Friday, 5:30am-1:30pm; every third weekend out of our Eatontown location and rotating holidays.
This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.
How You'll Contribute:
At RMANJ we always do whatever it takes to ensure an exceptional patient experience. In general, the Patient Services Coordinator will be responsible for:
Responsibilities include:

Welcome and greet patients and visitors
Answer patient phone calls
Maintain a professional composed demeanor
Comfort patients by anticipating patients anxieties; answering patients questions
Schedule patient appointments
Follow physician appointment templates
Assess schedule conflicts and problems with recommendations for solutions
Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
Collect co-pays and patient payments
Work with the nurses to coordinate total patient care
Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received

Skills & Requirements:

High School Diploma (GED) required. Associate degree preferred
Minimum 1 year as a medical office receptionist
Minimum 3 years customer services experience
Excellent computer skills
High level of listening skills
Ability to communicate accurately and concisely
Excellent interpersonal skills
Aptitude to work independently and demonstrate good judgment
Ability to work in a high standard, stressful environment
Must be available to work weekends and overtime as needed
Must be available to rotate to RMANJ satellite offices as needed

IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.

Medical, Dental, Vision Insurance Options
Paid Time Off & 8+ Paid Holidays
Company Paid Life Insurance, Long Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Retirement 401K Plan
Optional benefits including STD, Life & AD&D Buy-up plans & more.

Job Type: Full-time

Dental insurance
Disability insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance


Monday to Friday
Weekend availability

Work Location: In personHealth insurance