Communications Dispatch Supervisor
Princeton, New Jersey, United States

Job Summary

Occupation Transportation and Logistics
Specialty Shipping Supervisor
Location 08901, New Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 4/15/23
Position Details

Position Information

Recruitment/Posting Title

Communications Dispatch Supervisor

Job Category

Staff & Executive - Administrative & Support


IPO-Rutgers Police-New Bruns.


The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Communications Dispatch Supervisor for Rutgers University Police Department (RUPD). Reporting to the Director of Public Safety Communications, this position will be responsible for supervising the day to day operations of the Universitys Shared Services Public Safety Communications Center.

Among the key duties of this position are the following:

Primarily, the position services to organize and supervise the work of public safety telecommunicators and other personnel engaged in computer-aided dispatch for police, fire, and other services on a 24-hour basis
Maintain records; and to perform related work as required.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, work cooperatively and jointly to provide quality seamless customer service.

Position Status

Full Time

Hours Per Week

Daily Work Shift

Work Arrangement





Position Salary

Annual Minimum Salary


Annual Mid Range Salary


Annual Maximum Salary


Standard Hours


Union Description

URA-AFT Administrative

Payroll Designation



Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility



Minimum Education and Experience

Bachelors degree preferably in Criminal Justice or related field, or a comparable combination of education and/or experience that demonstrate comprehensive knowledge and understanding of communications principles and practices.
At least two (2) years of 9-1-1 telecommunications experience in a moderately busy shared services call center.


Must be certified in Basic Telecommunicator Officer and Emergency Medical Dispatch

The Preferred Qualifications should include:

Required Knowledge, Skills, and Abilities

Preferred Qualifications

Experience within a college or university setting a plus. Knowledge of Rutgers University, including policies and procedures is a plus.
Prefers at least five (5) years of 9-1-1 telecommunications experience in a moderately busy shared services call center.

Equipment Utilized

Computer Aided Dispatch (Caliber)
MobileCAD (Caliber)
Records Management System (Caliber)
VPN (Netmotion)
NJPSIC Radio System (Motorola)
Call-Handling Equipment (VESTA)
Recording Logger (Eventide)

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number


Posting Open Date


Special Instructions to Applicants

Regional Campus

Rutgers University-New Brunswick

Home Location Campus

College Ave (RU-New Brunswick)


New Brunswick



Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidates offer of employment or disciplinary action up to and including termination.