Specialist, Transportation and Logistics
Princeton, New Jersey, United States

Job Summary

Occupation Transportation and Logistics
Specialty Import and Export
Location 08619, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Accelerate your career at RXO.
RXO is a leading provider of Transportation and Logistics solutions. With cutting-edge technology at the center, weÆre revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Specialist, Transportation and Logistics, you will be responsible for monitoring driversÆ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, youÆll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What your day-to-day will look like:

Maintain phone communication between external customers and contracted drivers/couriers
Assist contracted drivers with delivery issues
Resolve any customer issues, complaints and answer questions
Monitoring progress of delivery routes
Customer billing and data entry tasks
Assign drivers/couriers delivery routes
Oversee all unloading processes of returning routes at days end
Additional duties as requested

What youÆll need to excel:
At a minimum, youÆll need:

1 year of experience in a customer service role resolving issues and responding to customer requests

ItÆd be great if you also have:

High school diploma or equivalent
Experience in a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

This job requires the ability to:

Able to lift up to 25 pounds

In this role, youÆll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. WeÆre a company where you can continually advance your career, no matter your background ù the opportunities are endless and yours for the taking. If youÆre driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

Competitive pay
Health, dental and vision insurance
401(k) with company match
Life insurance, disability
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program

Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step
Ready to join our team? WeÆd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.