Customer Service Dispatcher-Refrigeration
Princeton, New Jersey, United States

Job Summary

Occupation Transportation and Logistics
Specialty Dispatcher
Location Moorestown, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 4/15/23
Looking for a new opportunity?
Look no further because GlacierPoint Enterprises is HIRING!
Who We Are:
GlacierPoint Enterprises is a leader in the ice cream distribution industry, primarily delivering ice cream, but also delivering frozen food, beverages, and a variety of other products to a host of customers on the East Coast. As a Direct Store Delivery (DSD) organization, we deliver product from our supplier/distributor directly to a retail store, thereby bypassing a retailers distribution center.
GlacierPoint is recognized as an exceptional distribution partner to suppliers and retailers with an extensive history of dependability, reliability, and consistency. Our products are fast-turning, high velocity, and high consumer demand merchandise. We offer the best-in-class product, including the leading national and regional brands. We operate out of over 20 facilities covering New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and the Carolinas with a rapidly expanding footprint.
What We Offer:

$$$$ Competitive rates
Excellent benefit plans, including medical, dental, & vision, life insurance, disability, 401(k) contributions, FSA, and paid time off
Company-wide perks, including paid holidays, employee appreciation events, flexible schedules and celebratory outings.
Overtime opportunities
Convenient locations for travel and commute
Mileage reimbursement!

What We Need:
An effective Customer Service Dispatcher to support our warehouse team. A successful candidate will have a background in customer service and should be fluent in the processes of receiving, logging, and dispatching calls from our customers in need of service.

You will communicate with customers and service technicians and sales daily.
Evaluate and document service calls for freezers and maintain a digital archive of closed calls.
Dispatch service technicians, GPE or subcontractors, to repair and maintain equipment.
Coordinate repairs on all complaints pertaining to the freezers.
Gain an understanding of the refrigeration equipment and its complete operation.
Assist technicians in resolving problems.
Additional miscellaneous Clerical and Administrative duties.
While performing the duties of this job, the employee is required to talk and hear. The employee frequently is required to sit for extended periods of time.

What You Need:

High School Diploma or GED.
Self-starter and motivated.
1-2 years of customer service experience
1-2 years of experience in Direct Store Delivery industry preferred.
Experience in MS Office Applications (Word, Excel, Outlook, PowerPoint)

Work Authorization:
Must be authorized to work in the United States.
EEO Statement:
GlacierPoint Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour

Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance


8 hour shift
Monday to Friday


Service Coordinator: 1 year (Preferred)

Work Location: One locationHealth insurance