Dispatcher
Princeton, New Jersey, United States

Job Summary

Occupation Transportation and Logistics
Specialty Dispatcher
Location 08857, Old Bridge, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Dispatch Coordination
Oversee the overall success of the dispatch department and ensure all calls are prioritized with a respect to priority, technician skill set and travel distance. Minimize labor and create awareness of opportunities for service experts. Ensure customers are kept up to date regarding status and progress of their scheduled appointments. Deliver 5-star service for all customers at all touch points.

Evaluate customer calls and assign the best technician to each service appointment.
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuing proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Update customers throughout the day on the technicians progress.
Progress update calls throughout the day with status of best available technician
ETA calls when enroute


Responsible for coordinating return trips & multi-day jobs
Regularly monitoring on hold tab to ensure kept accurate


Work with Warehouse & Service Managers for material & equipment ordering; ensuring technicians have proper tools to complete each job.
Thoroughly debriefing which job with technicians, ensuring job is complete, payment is collected, and proper protocols have been followed.
Keep dispatch board clean & accurate; accurately time-stamping each job.
Reschedule customers when necessary while maintaining customer satisfaction
Serve as tech liaison & support:
Conveying sales & replacement opportunities to techs
Providing support for driving directions
Constant monitoring of GPS


Be professional and establish customer rapport, encouraging repeat business.
Maintain and update customer database with complete and accurate information; reviewing information before dispatching each technician.

Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Night shift
Overtime
Weekend availability

Ability to commute/relocate:

Old Bridge, NJ 08857: Reliably commute or planning to relocate before starting work (Required)

Experience:

Dispatching: 1 year (Required)

Work Location: One location