The Dispatcher will communicate with customer logistics, shipping, supervisors, jockeys, drivers and other designated personnel on all matters affecting customer service. Dispatchers will also assign drivers routes needing coverage and follow up to ensure timely dispatch. Must fully understand the Pending Report and build loads assigned to shift.
What you will Do:
Ensure all routes are covered giving drivers sufficient notice for unscheduled or uncovered routes.
Build loads in JDE for the next shift loading and ensure all paperwork required by shipping is in the proper sequence and the pertinent notes made on the Pick Lists.
Check the Bill of Lading (BOL) to ensure it matches the Pick List.
Be certain that the driver has all paperwork for his/her route (BOL, Route Manifest, Miller trip report) and make sure the driver is aware of any special requests.
Insist that all drivers call in after each stop and when any problems arise on the route.
If there are any shorts or damages and/or if the driver is running late for his appointment, this needs to be reported to CL as soon we are aware of the situation.
Upon a drivers return check for the following:
Signed copies of all PODs. Make sure all variances are noted.
Completed trip report
DVIR - notify the proper parties if there are any safety issues needing repair.
Returned goods disposition form completed for any returned product.
Keep the dispatch board current.
Secure write - ups from drivers for any accidents.
Keep up to date directions for all of our delivered customers.
Keep all tracking sheets current (Transportation Update). Call drivers and carriers as needed to get all times required.
Food Quality and Safety
Provide drivers with a seal for each customer and for the first stop record the seal number on the customers BOL.
Instruct all outside carriers to set their reefer at 34° continuous run.
For any product returned, instruct the driver to keep the reefer running until product is unloaded
Any other duties assigned by management.
What you will Need:
GED/High School Diploma Preferred.
2+ years experience in transportation function
Reading, Writing, Speaking English Preferred.
Excellent computer skills (word/excel).
Knowledge of GMP's & Safety Guidelines.
Good communication and Customer service/telephone skills.
Ability to work in a cold environment (limited exposure).
Ability to work flexible schedule, in a fast-paced environment.
Ability to be crossed trained & multitask in multiple positions.
Maintain a positive and professional relationship with co-workers and outside vendors.