Warehouse Transportation and Logistics & Customer Service Coordinator
Princeton, New Jersey, United States

Job Summary

Occupation Transportation and Logistics
Specialty Coordinator
Salary 40,000 – 50,000 yearly
Location 19154, Philadelphia, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Job Title: Warehouse Transportation and Logistics & Customer Service Coordinator
Company: JoyJolt
Location: Onsite - 10300 Drummond Road, Philadelphia, PA
Salary Range: $40,000 - $50,000
Employment Type: Full-Time
About JoyJolt:
JoyJolt is a leading brand in the housewares and kitchenware industry, specializing in premium glassware and drinkware products. Our commitment to quality and innovation has made us a trusted choice for customers around the world. With a focus on elegant design and functionality, JoyJolt continues to expand its product offerings and market presence.
Position Overview:
As a Transportation and Logistics Coordinator and Customer Service representative, you will play a vital role in ensuring the smooth flow of operations within our warehouse. You will be responsible for coordinating Transportation and Logistics, managing inventory, and providing exceptional customer service to our clients. This position offers the opportunity to work in a dynamic and fast-paced environment, contributing to the success of JoyJolt.
Key Responsibilities:
Transportation and Logistics Coordination:

Coordinate inbound and outbound shipments, including scheduling, tracking, and documentation.
Liaise with carriers, freight forwarders, and couriers to ensure timely and accurate deliveries.

Inventory Management:

Monitor and manage warehouse inventory levels to ensure accurate stock levels and minimize discrepancies.
Conduct regular cycle counts and coordinate with the team to address any discrepancies.

Order Processing:

Process and fulfill customer orders accurately and efficiently, ensuring on-time delivery.
Handle order-related inquiries and provide status updates to customers as needed.

Customer Service:

Provide excellent customer service by addressing customer inquiries, concerns, and requests related to orders and shipments.
Resolve customer issues promptly and effectively to ensure a positive customer experience.

Warehouse Organization:

Maintain a clean, organized, and safe warehouse environment, adhering to all safety protocols and regulations.

Documentation and Reporting:

Generate and maintain accurate records, including shipping documents, invoices, and order confirmations.
Prepare regular reports on warehouse performance metrics and inventory levels.

Process Improvement:

Identify opportunities for process improvements and efficiency gains within the warehouse operations.


High school diploma or equivalent; additional education or certifications in Transportation and Logistics or supply chain management is a plus.
Previous experience in Transportation and Logistics coordination, inventory management, or warehouse operations.
Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Proficiency in using warehouse management systems (WMS) and Microsoft Office Suite.

What We Offer:

Health, dental, and vision benefits.
A dynamic and collaborative work environment.
Opportunities for career growth and professional development.

Join us at JoyJolt and be a part of a team dedicated to delivering quality glassware and exceptional customer service to our valued clients.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year

Dental insurance
Health insurance
Paid time off
Vision insurance


8 hour shift
Monday to Friday


Spanish (Required)
English (Required)

Ability to Commute:

Philadelphia, PA 19154 (Required)

Work Location: Hybrid remote in Philadelphia, PA 19154