This job is archived
Field Support Specialist- Dining Services
Princeton, New Jersey, United States
Job Summary
Occupation
Non-Profit and Volunteer
Specialty
Food Services
Location
19020, Bensalem, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Overview:
Healthcare Services Group (HCSG) is currently seeking to fill the position of Field Support Specialist to join our growing Corporate Team in Bensalem, PA!
This hybrid position reports to the Corporate Dining Manager and collaborates with other corporate office team personnel, field-based operators as well as numerous vendor/supplier partners. The Field Support Specialist provides a wide range of support to our field-based operations team across a national footprint. The expectation is that this individual will act as a liaison between the field operations team and our vendor partners in resolving issues in a timely manner, ensuring operator satisfaction along with supplier continuity and performance. The position requires the ability to understand and manage information across multiple programs in a fast-paced, time sensitive environment.
Position Summary
Receives, reviews and responds to a high volume of internal service calls and helpdesk emails and gathers information to help resolve issues
Assists in the assignment of program suppliers to new/transitioned business.
Provides direction to the procurement platform team regarding order guide assignments
Works closely with the vendor activation team and vendors to escalate and resolve open items
Helps identify and resolve vendor supply, product, and service issues related challenges in accordance with established business rules
Contacts field operations team members and vendors to gather or provide information and direction
Fosters business rule and dining program compliance in interactions with internal and external customers; provides education resources as appropriate
Assists in overseeing vendor performance and relationships at a local, regional and national level
Supports in maintaining on-going relationships with approved vendors and suppliers
Supports vendor set-up and integration activities for new client on-boarding
Prepares routine weekly and monthly reports summarizing service level trends and corrective actions
Provides continuous process improvement recommendations to improve overall client and customer satisfaction
Creates and continually updates internal vendor resource materials for the dining intranet site
Creates and/or compiles ad hoc reports completely, accurately and in good form
Compiles and reports relevant vendor performance KPIs on a monthly basis
Serves as a valued team member on cross-departmental collaboration projects and initiatives related to supply chain
Additional duties as assigned
Who We Are
Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities nationwide. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and developing team members at every level.
Our Company Purpose & Values
Our Purpose is Fostering Fulfillment in Communities.
Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace.
Qualifications
Bachelors Degree in business administration or relevant equivalent experience
2 to 3 years customer service experience in the foodservice or hospitality industry preferred
Experience presenting and interfacing with customers and internal stakeholders
Proficient with Microsoft Office Suite applications; expertise in Excel a plus
Solid problem solving skills; ability to think quickly, critically and strategically
Self- motivated with the ability to work independently and adjust priorities to meet deadlines
High level interpersonal, written and speaking skills to communicate and interact effectively with colleagues, vendors and other stakeholders
Active listening skills with ability to interpret information and garner feedback to ensure clear communication of information
Willingness to continually develop and maintain healthcare industry knowledge
Additional Requirements
Must be able to see and hear
Must be able to stand and sit for extended periods of time
Must be able to speak, read and write English to communicate effectively with partners
What We Offer
HCSG offers a comprehensive array of benefits to support our associates and their family's health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.
Training - We take the development of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health.
Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond!
Going Beyond Assistance Fund - A 501(c)(3) Non-Profit and Volunteer formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
Paid - Holidays and Vacation.
Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
Benefits - FREE Telemedicine and Prescription Discount Program and an array of medical, dental, vision, and other supplemental health plans.
Why HCSG
At HCSG, you will find a fulfilling, collaborative, committed, stimulating, and structured environment to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed!
HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
HCSG'S COMMITMENT TO DIVERSITY AND INCLUSION
HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.
Healthcare Services Group (HCSG) is currently seeking to fill the position of Field Support Specialist to join our growing Corporate Team in Bensalem, PA!
This hybrid position reports to the Corporate Dining Manager and collaborates with other corporate office team personnel, field-based operators as well as numerous vendor/supplier partners. The Field Support Specialist provides a wide range of support to our field-based operations team across a national footprint. The expectation is that this individual will act as a liaison between the field operations team and our vendor partners in resolving issues in a timely manner, ensuring operator satisfaction along with supplier continuity and performance. The position requires the ability to understand and manage information across multiple programs in a fast-paced, time sensitive environment.
Position Summary
Receives, reviews and responds to a high volume of internal service calls and helpdesk emails and gathers information to help resolve issues
Assists in the assignment of program suppliers to new/transitioned business.
Provides direction to the procurement platform team regarding order guide assignments
Works closely with the vendor activation team and vendors to escalate and resolve open items
Helps identify and resolve vendor supply, product, and service issues related challenges in accordance with established business rules
Contacts field operations team members and vendors to gather or provide information and direction
Fosters business rule and dining program compliance in interactions with internal and external customers; provides education resources as appropriate
Assists in overseeing vendor performance and relationships at a local, regional and national level
Supports in maintaining on-going relationships with approved vendors and suppliers
Supports vendor set-up and integration activities for new client on-boarding
Prepares routine weekly and monthly reports summarizing service level trends and corrective actions
Provides continuous process improvement recommendations to improve overall client and customer satisfaction
Creates and continually updates internal vendor resource materials for the dining intranet site
Creates and/or compiles ad hoc reports completely, accurately and in good form
Compiles and reports relevant vendor performance KPIs on a monthly basis
Serves as a valued team member on cross-departmental collaboration projects and initiatives related to supply chain
Additional duties as assigned
Who We Are
Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities nationwide. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and developing team members at every level.
Our Company Purpose & Values
Our Purpose is Fostering Fulfillment in Communities.
Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace.
Qualifications
Bachelors Degree in business administration or relevant equivalent experience
2 to 3 years customer service experience in the foodservice or hospitality industry preferred
Experience presenting and interfacing with customers and internal stakeholders
Proficient with Microsoft Office Suite applications; expertise in Excel a plus
Solid problem solving skills; ability to think quickly, critically and strategically
Self- motivated with the ability to work independently and adjust priorities to meet deadlines
High level interpersonal, written and speaking skills to communicate and interact effectively with colleagues, vendors and other stakeholders
Active listening skills with ability to interpret information and garner feedback to ensure clear communication of information
Willingness to continually develop and maintain healthcare industry knowledge
Additional Requirements
Must be able to see and hear
Must be able to stand and sit for extended periods of time
Must be able to speak, read and write English to communicate effectively with partners
What We Offer
HCSG offers a comprehensive array of benefits to support our associates and their family's health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.
Training - We take the development of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health.
Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond!
Going Beyond Assistance Fund - A 501(c)(3) Non-Profit and Volunteer formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
Paid - Holidays and Vacation.
Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
Benefits - FREE Telemedicine and Prescription Discount Program and an array of medical, dental, vision, and other supplemental health plans.
Why HCSG
At HCSG, you will find a fulfilling, collaborative, committed, stimulating, and structured environment to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed!
HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
HCSG'S COMMITMENT TO DIVERSITY AND INCLUSION
HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.