Guest Services Event Staff|Part-time| CURE Insurance Arena
Princeton, New Jersey, United States

Job Summary

Occupation Insurance
Specialty Annuities Customer Service
Salary From 15 yearly
Location 08611, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly wage of $15.13.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

end posting date 12/31/2024 Responsibilities:

Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
When gates open, welcome our fans with a great smile and helpful attitude
Scan event tickets ensuring that the proper ticket is being used to gain entry
Assist fans in locating their ticketed seats
Being alert and proactive to potential hazards and reporting incidents when they occur
Monitor your assigned area for issues and opportunities to make lasting memories for our fans
Respond to all guest concerns/complaints promptly and in a professional manner
Assist guests in ADA accessible seating sections
Enforce all building policies and procedures to ensure a safe environment for all guests
Manage the foot traffic flow of large crowds
Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
Perform other duties as assigned

Must be 18 years or older
Experience in a hospitality or entertainment environment is preferred
You must love working with and helping people.
Must be able to function in a fast paced, high pressure environment.
Ability to stand for long periods of time.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Flexible schedule: Availability to work nights, sometimes mightnight or later, weekends, all day Saturday and Sunday, and holidays
Must be able to pass a criminal backgroup check

Physical Demands:

Employee is frequently required to sit, stand or walk for long periods of time
Employee may occasionally lift and/or move up to 25 pounds.
Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.