Oak View Group (OVG) is the worldÆs leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the
way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
We treat each other fairly and with respect.
We act with integrity.
We have an entrepreneurial spirit.
We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.
This role will pay an hourly wage of $15.13.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
end posting date 12/31/2024 Responsibilities:
Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
When gates open, welcome our fans with a great smile and helpful attitude
Scan event tickets ensuring that the proper ticket is being used to gain entry
Assist fans in locating their ticketed seats
Being alert and proactive to potential hazards and reporting incidents when they occur
Monitor your assigned area for issues and opportunities to make lasting memories for our fans
Respond to all guest concerns/complaints promptly and in a professional manner
Assist guests in ADA accessible seating sections
Enforce all building policies and procedures to ensure a safe environment for all guests
Manage the foot traffic flow of large crowds
Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
Perform other duties as assigned
Must be 18 years or older
Experience in a hospitality or entertainment environment is preferred
You must love working with and helping people.
Must be able to function in a fast paced, high pressure environment.
Ability to stand for long periods of time.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Flexible schedule: Availability to work nights, sometimes mightnight or later, weekends, all day Saturday and Sunday, and holidays
Must be able to pass a criminal backgroup check
Employee is frequently required to sit, stand or walk for long periods of time
Employee may occasionally lift and/or move up to 25 pounds.
Strengthened by our Differences. United to Make a Difference.:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (ôprotected classö) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.