The Owner and his wife run all operations while also selling full-time. As the new Operations & Recruiting Manager you will alleviate the Owner from much of his current workload.
The Operations & Recruiting Manager role is an Objective-Driven position with specific goals and hefty bonuses attached.
Year one focal points:
1) hire and onboard a team of sales professionals
2) effectively manage current & new staff to secure employee longevity
3) help oversee key operational processes to ensure agency bonus qualification
You report directly to the Owner on a daily basis. If you do not possess the necessary qualifications it will be obvious. Please apply only if you meet the following..
(5) Years hiring operations with experience hiring sales professionals. Must have extensive experience in targeting candidates, creating job ads, managing hiring budget and all onboarding steps for new hires.
(3) Years relevant operational management (office/business) with direct experience creating reports for executives and operational problem-solving specifically with office issues & business technology issues.
(3) years directly managing staff members across multiple departments with legitimate experience in team leadership and positively affecting environment.
Sales/Sales Management experience is a major plus
Excel Certification or Advanced Training required (and experience in Google Sheets)
Overall Hours: normal expected hours would be 40-50/week, but as the Operations Manager you must have flexibility and willingness to work additional hours if we have to handle a major project. This would NOT be a routine occurrence, but under certain conditions may be necessary.
Availability: before/after normal business hours you will receive communications from staff members for call-outs, and occasionally have scheduled virtual meetings with the Owner during early mornings.
KEY ABILITIES, TRAITS, SKILLS
Objective-driven mindset and high drive to beat deadlines and achieve results
Empathy, Discretion, interpersonal skills to effectively manage employees
Exceptional ability to follow structured processes and blueprints
Elite Attention To Detail, Time Management, Organization, Prioritization skills
Strong Analytical and Problem-Solving skills
Hiring: create ads, screen/interview candidates to present to the Owner for final interview. Emphasis will be targeting sales reps. Strive to meet hiring goals within an optimal budget. Oversee staff set-up--paperwork, set up new PC workstations, load software and create new accounts.
Employee Management: handle call-outs, PTO, HR matters, disciplinary actions including terminations. Assist during payroll by reviewing all employee paychecks (specifically bonuses, commissions).
Employee Relations: provide daily leadership and build rapport with our team. Plan company outings as well as other incentive-based promotions.
Office Operations: handle basic office functions and problem-solve all issues by coordinating with tech support, property management, 3rd parties.
Service & Sales Operations: ensure employees follow operational processes as designed and work is completed on-time.
Business/Financial Operations: assist Owner in his planning by creating spreadsheets and reports. In some instances, perform initial data analysis before presenting to the Owner.
Operational Design: when directed, implement new processes, communicate adjustments to staff, create applicable training.
COMPENSATION YEAR ONE:
Bonus: $25,000 available via multiple bonuses
Benefits: Health, Vision, Dental, Disability with Employer contributions
Retirement: 401(k) with lucrative Employer contributions
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Paid time off
Monday to Friday
Ability to commute/relocate:
Horsham, PA 19044: Reliably commute or planning to relocate before starting work (Required)
Operations management: 5 years (Required)
Recruiting: 5 years (Required)
Microsoft Excel: 3 years (Required)
Microsoft Office Specialist (Preferred)
Work Location: One location