Customer Service Expert

Medspa Nirvana by Noel is seeking a professional, personable, and highly organized Customer Service Expert to join our growing team in a full-time remote position.

The Customer Service Expert will be responsible for creating an exceptional experience for clients from their first inquiry through appointment scheduling, follow-up, and ongoing communication. The ideal candidate is confident communicating by phone, email, text, and online platforms and can handle customer questions with professionalism, empathy, and attention to detail.

This is an excellent opportunity for someone who enjoys helping people, building customer relationships, and working independently in a remote environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, text, and other communication channels.
• Assist clients with questions about services, appointments, pricing, policies, and general information.
• Schedule, confirm, reschedule, and follow up on customer appointments.
• Provide friendly and knowledgeable customer support throughout the client experience.
• Listen carefully to customer concerns and resolve issues efficiently and professionally.
• Escalate complex customer concerns to the appropriate team member when necessary.
• Maintain accurate customer and appointment information in company systems.
• Follow up with prospective and existing customers to encourage engagement and retention.
• Document customer interactions and maintain organized records.
• Work closely with internal team members to ensure customers receive timely and accurate information.
• Help identify opportunities to improve the customer experience.
• Maintain confidentiality and professionalism when handling customer information.
• Meet established customer service, response-time, and performance expectations.

Qualifications

• 2+ years of customer service, client relations, call center, hospitality, medical office, beauty/wellness, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong phone etiquette and active-listening skills.
• Comfortable communicating with customers from diverse backgrounds.
• Strong computer skills and ability to learn new software and customer-management systems quickly.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, positive, dependable, and customer-focused attitude.
• Ability to work independently with minimal supervision.
• Previous experience with appointment scheduling or CRM/customer-management software is a plus.
• Experience in a medical spa, aesthetics, healthcare, beauty, or wellness environment is a plus but not required.

Remote Work Requirements

• Reliable high-speed internet connection.
• Dedicated, professional workspace suitable for customer calls.
• Computer/laptop capable of running required company applications.
• Professional headset and clear telephone communication.
• Ability to maintain a quiet and professional work environment during scheduled hours.
• Availability to work the agreed-upon full-time schedule.