This job is archived
Sr. Program Coordinator
Princeton, New Jersey, United States
Job Summary
Occupation
Education and Training
Specialty
Coordinator
Location
08901, New Brunswick, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Position Details
Position Information
Recruitment/Posting Title
Sr. Program Coordinator
Job Category
Staff & Executive - Student Affairs and Services
Department
1 Stop Student Svcs Cntr NB
Overview
The Division of Enrollment Management at Rutgers UniversityNew Brunswick (EMNB) is comprised of seven student-facing and administrative units: Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission.
The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EMNB attracts the best and brightest students to Rutgers flagship campus, supports them through their time on the banks, and celebrates their graduation each year.
The One Stop Student Services Center (One Stop) at Rutgers University New Brunswick represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. The central principle of the center is to create a single point of service to improve student service processes, and allow for efficient, seamless, and integrated levels of service.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Sr. Program Coordinator for the One Stop Student Services Center (One Stop). This position will report to the Team Lead of One Stop. The primary purpose of the One Stop is to provide integrated student services regarding financial aid, registration, and, student accounting, as well as other student support services. Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success.
Among the key duties of this position are the following:
Assists students in navigating the various pathways after enrollment at Rutgers University New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
Acts as a facilitator to resolve student services issues; be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
Identifies and anticipates student enrollment issues, resolve or establish a viable and timely plan for resolution, and follow-up on agreed upon plans.
Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development.
This is a direct student service position, spending the majority of time on the front line working with students, parents, and other University departments.
Position Status
Full Time
Hours Per Week
Daily Work Shift
Day
Work Arrangement
Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement.
The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2023. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at
https://futureofwork.rutgers.edu.
FLSA
Nonexempt
Grade
05
Position Salary
Annual Minimum Salary
58867.000
Annual Mid Range Salary
73298.000
Annual Maximum Salary
87729.000
Standard Hours
37.50
Union Description
URA-AFT Administrative
Payroll Designation
PeopleSoft
Benefits
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
ABP
Qualifications
Minimum Education and Experience
Bachelors degree or an equivalent combination of education and/or experience.
Two years of experience working with students or customers in a service-oriented environment.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
Sensitive to cultural diversity and backgrounds.
Proven ability to work effectively as a team member.
Ability to analyze and interpret data and make independent decisions.
Experience in Microsoft Office Suite, student information systems, Salesforce.
Preferred Qualifications
Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
Working knowledge of student information systems (including but not limited to OSFP, Salesforce, Perceptive Content, HESAA, COD, NSLDS, SRDB).
Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting preferred.
Equipment Utilized
PC for Student Information System, Financial Aid Management System, NSLDS, WebNow, HESAA, COD, NSLDS, ELM, OSFP, SRDB, Salesforce, internal and external websites, etc.
Microsoft Office.
Physical Demands and Work Environment
Special Conditions
Must be able to attend functions off campus and work regularly scheduled evenings/weekend as required.
Posting Details
Posting Number
23ST0756
Posting Open Date
03/23/2023
Special Instructions to Applicants
Regional Campus
Rutgers University-New Brunswick
Home Location Campus
Busch (RU-New Brunswick)
City
Piscataway
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidates offer of employment or disciplinary action up to and including termination.
Position Information
Recruitment/Posting Title
Sr. Program Coordinator
Job Category
Staff & Executive - Student Affairs and Services
Department
1 Stop Student Svcs Cntr NB
Overview
The Division of Enrollment Management at Rutgers UniversityNew Brunswick (EMNB) is comprised of seven student-facing and administrative units: Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission.
The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EMNB attracts the best and brightest students to Rutgers flagship campus, supports them through their time on the banks, and celebrates their graduation each year.
The One Stop Student Services Center (One Stop) at Rutgers University New Brunswick represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. The central principle of the center is to create a single point of service to improve student service processes, and allow for efficient, seamless, and integrated levels of service.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Sr. Program Coordinator for the One Stop Student Services Center (One Stop). This position will report to the Team Lead of One Stop. The primary purpose of the One Stop is to provide integrated student services regarding financial aid, registration, and, student accounting, as well as other student support services. Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success.
Among the key duties of this position are the following:
Assists students in navigating the various pathways after enrollment at Rutgers University New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
Acts as a facilitator to resolve student services issues; be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
Identifies and anticipates student enrollment issues, resolve or establish a viable and timely plan for resolution, and follow-up on agreed upon plans.
Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development.
This is a direct student service position, spending the majority of time on the front line working with students, parents, and other University departments.
Position Status
Full Time
Hours Per Week
Daily Work Shift
Day
Work Arrangement
Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement.
The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2023. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at
https://futureofwork.rutgers.edu.
FLSA
Nonexempt
Grade
05
Position Salary
Annual Minimum Salary
58867.000
Annual Mid Range Salary
73298.000
Annual Maximum Salary
87729.000
Standard Hours
37.50
Union Description
URA-AFT Administrative
Payroll Designation
PeopleSoft
Benefits
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
ABP
Qualifications
Minimum Education and Experience
Bachelors degree or an equivalent combination of education and/or experience.
Two years of experience working with students or customers in a service-oriented environment.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
Sensitive to cultural diversity and backgrounds.
Proven ability to work effectively as a team member.
Ability to analyze and interpret data and make independent decisions.
Experience in Microsoft Office Suite, student information systems, Salesforce.
Preferred Qualifications
Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
Working knowledge of student information systems (including but not limited to OSFP, Salesforce, Perceptive Content, HESAA, COD, NSLDS, SRDB).
Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting preferred.
Equipment Utilized
PC for Student Information System, Financial Aid Management System, NSLDS, WebNow, HESAA, COD, NSLDS, ELM, OSFP, SRDB, Salesforce, internal and external websites, etc.
Microsoft Office.
Physical Demands and Work Environment
Special Conditions
Must be able to attend functions off campus and work regularly scheduled evenings/weekend as required.
Posting Details
Posting Number
23ST0756
Posting Open Date
03/23/2023
Special Instructions to Applicants
Regional Campus
Rutgers University-New Brunswick
Home Location Campus
Busch (RU-New Brunswick)
City
Piscataway
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidates offer of employment or disciplinary action up to and including termination.