Customer Experience Coordinator-Teller/Platform (Doylestown)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Teller
Location Doylestown, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
TD Description

About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.



Job Description

The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.

Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
Makes quality referrals to appropriate partners
Responsible for meeting individual performance metrics
Responsible for making sound decisions and timely problem resolution
Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities
Generally resolves problems independently, escalating more difficult issues to management
Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line banking
Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers
May train and act as a mentor to new Tellers




Job Requirements


High school diploma or GED
1+ years related experience required
Superior Customer Service skills
Teller experience (Preferred)
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and problem solving
Proficient in Microsoft Office
Notary License (Preferred)




Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.



Job Family

Retail Sales & Service



Job Category - Primary

Retail Banking - Customer Service



Job Category(s)

Retail Banking - Customer Service



Hours

40



Business Line

TD Bank AMCB



Time Type

Full Time



Employment Type

Regular



Country

United States



State

Pennsylvania



City

Doylestown



Work Location

577 North Main Street (Doylestown)



State (Primary)

Pennsylvania



City (Primary)

Doylestown



Job Expires

06-Apr-2023