Applicant Services Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Services Director
Location 18974, Warminster, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
About Us
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
Would you like to work in a non-traditional call center? Have you ever been intrigued by the background screening industry? If so, this is the job for you!
At Vertical Screen, Inc., we perform background checks so our clients job applicants can get hired and students can get accepted to their chosen school. As an Applicant Services Representative, you will be an important part of this process!
Applicant Services Representatives interact with both our research teams and our clients applicants in order to facilitate the background checking process. This fast paced call center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.
Here at Vertical Screen, Inc., we have a strong culture of promoting from within, and our employees are encouraged to grow with us and take on new challenges. As an Applicant Services Representative, youll be part of a great team that cares about the people they serve and takes pride in what they do!
This is a temporarily remote position due to COVID-19.
*We are flexible with shifts: 9-5, 10-6, 11-7

Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
Compose professional emails in a quick and efficient manner
Review and evaluate documentation and information needed for the background screening process
Communicate with applicants via email and phone regarding their background checks and complete further required research
Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills

Strong attention to detail
Must be able to work in a fast paced, inbound/outbound call center environment
Must be able to achieve and maintain high volume production
Ability to multitask
Ability to efficiently operate and navigate a computer and internal software
Excellent verbal and written communication skills
Must be proficient in Microsoft Office

The candidate we are seeking will have at minimum a high school diploma or equivalent.
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
On-site Employee Gardens - plants & flowers provided
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs

Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Job Type: Full-time
Pay: $15.00 per hour

401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance


8 hour shift

Weekly day range:

Monday to Friday

Application Question(s):

This is a temporarily remote position due to COVID-19. Once it is safe to do so, this position will require the employee to work on site in Warminster, Pennsylvania in the United States of America. Are you able to commute to this location?


High school or equivalent (Required)


Call center: 2 years (Required)

Work Location: Hybrid remote in Warminster, PA 18974Health insurance