Call Center Customer Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Sales
Salary
From 15
• yearly
Location
18974, Warminster, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
About Us
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries û Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint û we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
Are you a recent High School graduate looking to start a growing career with a great company? Do you have great customer service and computer skills? If you answered yes, then this job is for you!
At Vertical Screen, Inc., we perform background checks so our clientsÆ job applicants can get hired.
In this role you will be utilizing your customer service skills to investigate the employment and education history of our clientsÆ job applicants. You will be working in a unique call center environment where you will make outbound calls without any sales or solicitation involved!
This is a full-time position at 40 hours a week, Monday through Friday.
What you will be doing:
Verify education and employment history as well as conduct reference interviews
Conduct research via outbound calls, fax, email, internet and online database searches
Master the proprietary software to accurately transcribe verified information and notes
Meet pre-established production goals
What you bring:
Excellent verbal and written communication skills
Strong attention to detail
Willingness to learn
Openness to work in a metric driven environment
Ability to multitask
Ability to efficiently operate and navigate a computer and internal software
Must be proficient in Microsoft Office
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
On-site Employee Gardens - plants & flowers provided
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Experience level:
No experience needed
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Call center
In-person
Application Question(s):
Can you accept the starting rate of $15hr?
Ability to Commute:
Warminster, PA 18974 (Required)
Work Location: In person
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries û Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint û we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
Are you a recent High School graduate looking to start a growing career with a great company? Do you have great customer service and computer skills? If you answered yes, then this job is for you!
At Vertical Screen, Inc., we perform background checks so our clientsÆ job applicants can get hired.
In this role you will be utilizing your customer service skills to investigate the employment and education history of our clientsÆ job applicants. You will be working in a unique call center environment where you will make outbound calls without any sales or solicitation involved!
This is a full-time position at 40 hours a week, Monday through Friday.
What you will be doing:
Verify education and employment history as well as conduct reference interviews
Conduct research via outbound calls, fax, email, internet and online database searches
Master the proprietary software to accurately transcribe verified information and notes
Meet pre-established production goals
What you bring:
Excellent verbal and written communication skills
Strong attention to detail
Willingness to learn
Openness to work in a metric driven environment
Ability to multitask
Ability to efficiently operate and navigate a computer and internal software
Must be proficient in Microsoft Office
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
On-site Employee Gardens - plants & flowers provided
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Experience level:
No experience needed
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Call center
In-person
Application Question(s):
Can you accept the starting rate of $15hr?
Ability to Commute:
Warminster, PA 18974 (Required)
Work Location: In person