Customer Service and Sales Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Sales
Salary 47,000 – 57,000 yearly
Location 08816, East Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Customer Service Representative
Position Purpose:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of iSpice products as well as communicating effectively with customers and team members within the organization. This position reports to SVP, Sales.
Primary Responsibilities:

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the Controller resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team and operations department to meet and exceed customerÆs service expectations.


Customer/Client Focus.
Problem Solving/Analysis.
Experience working in a food production environment is a plus.
Time Management.
Communication Proficiency.
Teamwork Orientation.
Ability to work in a diverse office environment.

FLSA Classification
Reports To
Date of Revision
Salaried - Exempt
Non Manager
SVP, Sales
January 3, 2024
Job Type: Full-time
Pay: $47,000.00 - $57,000.00 per year

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

3 years


8 hour shift

Weekly day range:

Monday to Friday

Work setting:


Work Location: In person