Associate Client Services Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Retail Associate
Location
Somerset, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Job Overview Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
Essential Functions
Trains to provide day to day guidance and support to clients
Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
Develops the interpersonal skills necessary to build effective business relationships with defined clients
Develops an understanding of clients potential business needs
Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
Provides support to other team members
Qualifications
Bachelor's Degree Req
Some related work experience Req
Experience in an IQVIA role preferred and pharmaceutical experience Pref
Proficient in PC applications such as Excel.
Ability to communicate effectively with various levels in the organization (written and oral).
Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
As the COVID-19 virus continues to evolve, IQVIAs ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
Essential Functions
Trains to provide day to day guidance and support to clients
Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
Develops the interpersonal skills necessary to build effective business relationships with defined clients
Develops an understanding of clients potential business needs
Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
Provides support to other team members
Qualifications
Bachelor's Degree Req
Some related work experience Req
Experience in an IQVIA role preferred and pharmaceutical experience Pref
Proficient in PC applications such as Excel.
Ability to communicate effectively with various levels in the organization (written and oral).
Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
As the COVID-19 virus continues to evolve, IQVIAs ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status