Front Desk Receptionist
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Receptionist
Location 19116, Philadelphia, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
We are seeking a highly motivated and experienced individual to serve as the Front Desk Receptionist for an established Ophthalmology practice. Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files; checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth work flow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, wed like to meet you!

Essential Job Responsibilities:

· Provides reception assistance (i.e. greet patients, answer calls, direct caller to appropriate person or area, etc.)

· Schedule all patient appointments/ follow up visits

· Call patients to remind them of upcoming appointments.

· Responsible for patient check in/check out

· Screen all telephone callers in a professional manner

· Answer all patient questions to ensure full patient understanding.

· Receive and maintain all necessary patient files as well as make sure they are organized/up to date.

· Maintains patient confidence and protects operations by keeping information confidential.

· Maintain schedules with regard to booking, rescheduling, cancelling.

· Obtain insurance information and verify eligibility.

· Properly communicate patient arrival to the technician.

· Effectively manage and direct patient flow.

· Maintain a cleanly/organized work space (will be required to disinfect/sanitize workspace)

· Make sure all new patients are given the necessary paperwork upon arrival.

· Check referrals prior to the appointment.

· Collect Co-Payments

· Performs all other related duties as needed by providers and supervisors.

· Maintain friendly and professional relationships with physicians, office and clinical staff.

· Adhere to policies and procedures during all activities.

Qualifications & Requirements

· Reliable

· Ability to work well with others

· Excellent communication skills

· Data entry and typing skills

· Ability to work in a fast paced environment

· Excellent customer service skills

· Proven experience as a medical secretary or similar administrative position

· Knowledge of medical terminology, regulations and medical office procedures


· Prior ophthalmology experience

· EMR experience

Job Type: Full-time


401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance


8 hour shift
Day shift
Monday to Friday
Weekend availability


High school or equivalent (Preferred)


Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)

Work Location: One location