Front Desk Agent/Night Auditor
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Night Shift
Location 08054, Mount Laurel, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Job description
Job description
We are looking for a candidate with open availability to join our team as Night Auditor/Guest Service Agent.
The Night Auditor works at the front desk of a hotel during the overnight, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Respond to guest inquiries, concerns and complaints as needed
Answer phones.
Run the audit thorough the property Management System in preparation for the next business day.
Reconcile credit card transactions.
make reservations as needed.
Laundry tasks as needed.
Any other tasks assigned by management.

A Hotel Front Desk Agent serves as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have an act for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
Laundry tasks as needed.
Maintain updated records of bookings and payments'

Job Types: Full-time, Part-time
Pay: $14.13 per hour
Benefits:

Employee discount
Paid time off

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Weekend availability

Work Location: One location