Front Desk (Full-Time)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Help Desk Analyst
Location 08816, East Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Job Title: Front Desk
Reports to: Practice Manager
FLSA Status: Non-exempt
Direct Reports: N/A
Company Overview
At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jerseys fasting growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jerseys oldest Independent Physician Association (IPA) with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence.
Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.
Position Summary
Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager.
Duties and Responsibilities
The duties include, but are not limited to:

Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
Greeting patients and verifying/inputting demographic information into Practice management system.
Collecting and inputting all valid licenses and insurance information.
Collecting and posting all co-payments and payments made at time of service.
Maintaining/organizing patient documents/files
Answering phones, scheduling appointments, taking messages
Reconciling co-pays and time of service payments collected daily
Filing/labeling/sending outbound and inbound faxes
Maintain confidentiality and use discretion when handling patients medical records and information.
May perform charge entry process.
Completing referrals for a specialist
Prior authorization requests from patients and/or providers
Filing any/all paper
Rooming patients when checked in and provider is ready to treat the patient
Performs miscellaneous job-related duties as assigned {keep this for all}

Qualifications or Education, Training and Experience

High School graduate or equivalent. Computer literacy required.
1-2 years of previous customer service/data entry, administrative/office management/Clerical and Administrative experience required.
Experience of working in the health or other public sector organization helpful, but not necessary.

Knowledge and Skills/Expected Competencies

Business office procedures
Grammar, spelling, punctuation, and basic arithmetic
Medical insurance and medical billing skills
Operating all office equipment
Strong organizational and leadership skills
Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
Establishing and maintaining effective working relationships with patients, employees, and the public.
Speak clearly and concisely
Read, understands, and follows oral and written instruction.
Exceptional customer service skills
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability and willingness to help patients with check in or check out process
Work may require hand dexterity for telephone and office machine operation.
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.
Hearing must be in the normal range for telephone contact.
It is necessary to view computer screens for long periods and to work in an environment that may be stressful

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Examples of Work Environment
While performing the duties of this job, the employee is regularly required to {Pick from these for example: walk, bend, sit, talk, lift, or hear.} The employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by
this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.
Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health valuesdiversity, inclusion, and equity as matters offairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.
Job Type: Full-time

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

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