Hotel Front Desk Agent
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Help Desk Analyst
Location 19047, Langhorne, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/07/23
Do you possess a commitment to excellence and the drive to make a positive difference in everything you do? Are you looking for a great company that has great benefits, offers great pay, and has an amazing support team? Then we would like to talk with you! MCR believes in empowering our team with the values, tools, and resources necessary to achieve success for our owners, team members and 100% satisfaction for our guests.
We currently have an exciting opportunity for a Guest Service Agent and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.
Responsibilities:

Greet guests and complete the check-in process
Input and retrieve information from the computer and PMS system
Confirm guest information, room rate, selection of room, code electronic keys
Provide information to guests about hotel amenities & local area
Assist guests with check-out
Ensure rooms and services are correctly accounted and charged
Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
Answer and manage phone calls in a timely manner, managing multiple tasks at once
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
Receive, retrieve, and relay messages and packages to guests
Other duties as assigned

Requirements:

Front desk experience preferred, but will train the right fit
Experience with the brand a strong plus
Highly motivated and self-directed
Exceptional customer service skills required
Must possess strong computer skills
Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
Excellent English communication skills both written and verbal
A can-do attitude and a hands-on approach
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

What We Offer

We offer medical, dental, and vision insurance to our full-time team members
401(k) Retirement plan MCR will match a percentage of what you invest into your retirement
Paid vacation and sick time
Incentive-based bonuses
Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift
Night shift
Weekend availability

Work Location: One location