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Customer Sales Support Representative

$20 – $24 yearly

Mercer County Works

Last Updated: 4/12/21

Job Description

Schenck Process LLC (formerly Kemutec Group Inc.) is a distributor of a broad portfolio of powder processing equipment such as sifters, mills, mixers, and valves as well as respective spare parts. We

offer an outstanding level of technical and customer service support to its large and diverse customer base in the Food, Pet Food, Chemical, Powder Paint and Pharmaceutical industries.

We are searching for an experienced Customer Sales Support Representative to provide exceptional customer service and sales support to maximize sales and customer satisfaction.

Key Tasks:

Support Sales Opportunities via phone and email inquiries
Provide status updates for customer orders
Support Sales and order Entry when team members are absent or traveling
Facilitate customer returns and inspections
Review, identify, and code routine orders for SAP order entry
Respond to and follow-up on inquiries timely and professionally
Work proficiently through multiple systems (SAP, Microsoft Office, legacy systems)
Assist with operational functions as needed

Knowledge, Experience and Personal Requirements:

Five (5) years experience with Customer Support in a technical / engineering B2B environment
Ability to master essential product knowledge on aftermarket brands quickly
Identification of customer needs/inquiries (after in-depth training)
Team player that is motivated, resilient, enthusiastic, and positive with a can-do attitude and a determination to succeed
Excellent verbal and written communications skills
Proficiency with SAP, Oracle CRM, and Microsoft Office platforms (some legacy systems)
Capability of working autonomously and as part of a team
First rate customer service skills combined with an innate willingness to assist

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to Commute/Relocate:

Bristol, PA 19007 (Required)

Experience:

SAP: 3 years (Preferred)
CRM software: 3 years (Required)
Microsoft Office: 3 years (Required)

Work Location:

One location

Communication method(s) used:

Email
Phone

Job Duties:

Answer incoming customer inquiries
Record customer information within our customer service database
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

Company's website:

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Company's Facebook page:

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COVID-19 Precaution(s):

Remote interview process
Personal protective equipment provided or required
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place



Company Details


Mercer County Works

Princeton, New Jersey, United States

Mercer County Works is the fastest growing, hyper-local job engine committed to diversity, equity and inclusion (DE&I) as well as workforce re-entry programs.  At Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County (NJ) and its surrounding areas.  How do we accomplish this?  Whether you are looking to build your professional profile (job...