Customer Support Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Support
Location Cherry Hill, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
We are actively searching for a Customer Support Representative to join our dynamic, future-focused organization and partner with a powerhouse tech-focused client. Our mission is to inspire growth by connecting people to superior brands, products, and services through thoughtful, personal conversations.
As the Customer Support Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities.
Customer Support Representative Responsibilities:

Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections

Provide detailed information regarding products and services that reflect the customer's needs

Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed

Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio

Work closely with the compliance and installation teams to ensure a seamless customer experience from outreach to product delivery and installation

Follow all company and client privacy policies while handling customer's information

Attend and actively participate in training sessions, networking events, and virtual conferences

Customer Support Representative Requirements:

At least 1-2 years of experience in a customer service or client-facing setting

Must have exceptional communication, presentation, and interpersonal skills

As one of the faces of our company, a high level of professionalism is non-negotiable

Solution-oriented and calm under pressure! You look at challenges as opportunities

Positive demeanor, charismatic personality, and a genuine passion to help those around you

Excellent time management and organization skills with the ability to handle multiple projects at a time

Job Type: Full-time
Pay: $48,000.00 - $52,500.00 per year

Employee assistance program
Paid time off
Paid training


Monday to Friday

Supplemental pay types:

Bonus pay

COVID-19 considerations:All employees are required to wear masks in office, and we have Covid Checkin Policies in place.
Work Location: Multiple Locations