Customer Support Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Support
Location
Cherry Hill, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
We are actively searching for a Customer Support Representative to join our dynamic, future-focused organization and partner with a powerhouse tech-focused client. Our mission is to inspire growth by connecting people to superior brands, products, and services through thoughtful, personal conversations.
As the Customer Support Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities.
Customer Support Representative Responsibilities:
Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
Provide detailed information regarding products and services that reflect the customer's needs
Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio
Work closely with the compliance and installation teams to ensure a seamless customer experience from outreach to product delivery and installation
Follow all company and client privacy policies while handling customer's information
Attend and actively participate in training sessions, networking events, and virtual conferences
Customer Support Representative Requirements:
At least 1-2 years of experience in a customer service or client-facing setting
Must have exceptional communication, presentation, and interpersonal skills
As one of the faces of our company, a high level of professionalism is non-negotiable
Solution-oriented and calm under pressure! You look at challenges as opportunities
Positive demeanor, charismatic personality, and a genuine passion to help those around you
Excellent time management and organization skills with the ability to handle multiple projects at a time
Job Type: Full-time
Pay: $48,000.00 - $52,500.00 per year
Benefits:
Employee assistance program
Paid time off
Paid training
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
COVID-19 considerations:All employees are required to wear masks in office, and we have Covid Checkin Policies in place.
Work Location: Multiple Locations
As the Customer Support Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities.
Customer Support Representative Responsibilities:
Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
Provide detailed information regarding products and services that reflect the customer's needs
Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio
Work closely with the compliance and installation teams to ensure a seamless customer experience from outreach to product delivery and installation
Follow all company and client privacy policies while handling customer's information
Attend and actively participate in training sessions, networking events, and virtual conferences
Customer Support Representative Requirements:
At least 1-2 years of experience in a customer service or client-facing setting
Must have exceptional communication, presentation, and interpersonal skills
As one of the faces of our company, a high level of professionalism is non-negotiable
Solution-oriented and calm under pressure! You look at challenges as opportunities
Positive demeanor, charismatic personality, and a genuine passion to help those around you
Excellent time management and organization skills with the ability to handle multiple projects at a time
Job Type: Full-time
Pay: $48,000.00 - $52,500.00 per year
Benefits:
Employee assistance program
Paid time off
Paid training
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
COVID-19 considerations:All employees are required to wear masks in office, and we have Covid Checkin Policies in place.
Work Location: Multiple Locations