Program Management Support Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Support
Location 08816, East Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24

The Program Management Support Representative supports significant programmatic endeavors. This individual shall coordinate and provide administrative support on various projects, products, development efforts, and strategic initiatives across the organization and in conjunction with development efforts with strategic partners and outside OEM ventures. This individual has the responsibility and authority to carry out assigned tasks.


Provide support to the program management team for all business & personal needs including: calendar management, arranging travel, arranging digital & in person meetings & drafting correspondences.
Support the creation and building of long-term customer relationships.
Interface daily with clients, account managers and internal departments to quickly resolve issues.
Identify problem areas and suggest new and innovative solutions for resolving issues.
Compile, maintain & report on contract performance analytics.
Work with Program Management team to attain required Key Performance Indicators.
Support the creation/building of long-term relationships with customer & supply chain equally.
Make recommendations to improve existing program management procedures / continually evolve processes to streamline effectiveness.
Performs order entry, review, track, and process orders, and create credit requests.
Manage internal customer requirements for all program management related orders.
Track individual supply chain (vendor) quality and delivery ratings.
Understand and comply with all customer quality requirements.


Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts Avoidance, Detection, Mitigation and Disposition practices.


High school diploma (or equivalent) but college education preferred.
Strong Microsoft 365 skills
Effective verbal communication skills
Strong customer empathy/superior customer service skills.
Highly organized and strong attention to detail.
Ability to work independently.
Career focused, driven individuals with a professional and engaging personality wanted!
Experience working in a fast-paced, dynamic environment is a bonus!