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Immediate Opening! Rare opportunity in the current job climate. If you are awesome, and I mean really AWESOME, we would like to speak with you!
Customer Service is a true craft--one built on positive attitude, charisma, trust, communication, and thorough product knowledge. If this describes you, let's talk!
As a Service Advisor, you will be responsible for the following:
Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery, or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
Two or more years of previous experience as a service advisor
High school diploma or equivalent
Valid driver license in the state that you will work and a good driving record
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process-driven environment
Outstanding communication skills, both verbal and written
Benefits include a lucrative compensation plan, paid time off, and medical benefits.
Job-jumpers need not apply. Bi-lingual a plus. Non-smoking environment. Drug test & background check required prior to employment. We are an equal opportunity employer.
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Paid time off
Monday to Friday
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Driver's License (Required)
Typical start time:
Typical end time:
Waiting period may apply
Only full-time employees eligible
Personal protective equipment provided or required
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Princeton, New Jersey, United States
Mercer County Works is the fastest growing, hyper-local job engine committed to diversity, equity and inclusion (DE&I) as well as workforce re-entry programs. At Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County (NJ) and its surrounding areas. How do we accomplish this? Whether you are looking to build your professional profile (job...