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Customer Service Representative

$34,000 – $37,000 yearly

Mercer County Works

Last Updated: 4/12/21

Job Description

We are looking to build a Customer Service team that will play an integral part of connecting potential consumers to our clients through personalized conversations and thorough product recommendations. As a Customer Service Representative, you will also provide valuable feedback to help the Marketing and Sales departments design specific campaigns that will help our clients expand their consumer base and gain brand recognition. Overall, the main goal will be to represent our clients and provide superior customer service and support to consumers on a daily basis.


Responsibilities:

Attend regular product knowledge/informational sessions with corporate training and continuing education
Work with an assigned Customer Account Manager to support his or her business outreach efforts and assisting in customer acquisition and renewal engagement
Monitor and assist with customer campaign activity - including review and reporting of your own daily progress with customer contacts, resolutions and escalations
Spend a portion of the day following up on customer inquiries providing expertise, product information and recommendations, and recommending sales support if necessary
Identify and create strategies to improve customer relationship building skills amongst Customer Service Department


Role Requirements:

1-2 years of direct customer service experience with a tangible track record of success
Experience in a client facing/customer facing role with adept ability to problem solve and work independently
Unparalleled work ethic, focus, and ability to innovate when needed
Work well in a collaborative fast-paced team and communicate effectively with consistent follow up
Submit customer data reviews weekly and work together to enhance efficiency in the team as a whole

Salary: $34,000 - $37,000 a year



Company Details


Mercer County Works

Princeton, New Jersey, United States

Mercer County Works is the fastest growing, hyper-local job engine committed to diversity, equity and inclusion (DE&I) as well as workforce re-entry programs.  At Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County (NJ) and its surrounding areas.  How do we accomplish this?  Whether you are looking to build your professional profile (job...