Travel Customer Service Representative (CSR)
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 18976, Warrington, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Polaris Pharmacy Services is an industry leader in both Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies across the country. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

Job Description:

Identify early warning signs of potential issues and problem solve
Conduct customer training to support roll-out of programs and services
Educate customers on utilizing key pharmacy programs and technology
Build relationships with facility administration and staff
Follow all applicable government regulations including HIPAA
Other duties as assigned; Job duties may vary depending on business needs
Single Point of Contact for customers
Customer Focus Visits
Medication cart audits
Medication Room Audits
Medication cycle fill checks


Registered Pharmacy Technician or Med Tech Certificate
High School Diploma or equivalent
At least two years of experience in customer-facing positions
Exceptional interpersonal skills using advanced verbal and written communications
Strong problem-solving and organization skills
Experience using Microsoft Word, Excel, PowerPoint, and Outlook
Must be willing to travel, including overnight
Access to a personal vehicle is necessary to perform the duties of this position.
Ability to read, write, speak and understand the English language

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
May be necessary to work extended hours as needed
May lift and/or move up to 50 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

We provide qualifying full-time employees with 23 PTO (Paid Time Off) days annually. PTO is used for holidays, vacation, sick leave, and personal leave.

Please note we are a long-term care pharmacy open 24-hours a day, 7 days a week. And schedules may change as determined by the needs of the business.
BENEFITS û for full time employees

Medical, Dental, and Vision insurance
401 (k) (available for Part Time & Full Time EEs)
Company Paid Life insurance
Short-term and Long-term disability insurance
Tuition reimbursement
Personal Time Off (PTO)
Competitive pay with annual performance reviews and merit-based raises
Career growth potential
Annual on-site voluntary Flu Vaccines
Employee referral bonus program