Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08691, Trenton, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
DHL Supply Chain is Hiring!
At DHL, you will play a part in one of the worldÆs most essential industries. As the worldÆs leading contract Transportation and Logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Customer Service Representative
Shift: Mid shift 8 AM û 4:30 PM Monday - Friday
Pay: $19 per hour.

In addition to the general job description below, the ideal candidate will also have the following skills: Warehouse, Excel and Customer Service Experience

We are looking for applicants with at least 6 months experience with order processing and providing customer support in a warehouse environment. Our customer service representatives act as a liaison to facilitate problem resolution. Applicants should have an analytical mindset and great time management skills. Customer Service Reps will be expected to backfill Traffic Clerk role when needed.

Be part of the worldÆs largest Transportation and Logistics company! DHL Supply Chain has been certified as a Great Place to Work« and Top Employer in the US for the 3rd year in a row!

AFFORDABLE medical, dental, and vision coverages offered on your 30th day
New and Improved PTO Policy
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Notice to NJ Applicants : To understand your rights under New Jersey Law Against Discrimination (NJLAD) you can view or print the official poster here :
Law Against Discrimination
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:

Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.

Required Education and Experience:

High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL
Address: 100 West Manor Way Trenton, NJ - 08691
Property Description: 1089 - Robbinsville NJ NERC
Property Number: 1089