PT Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Salary From 12 yearly
Location Philadelphia, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Part- Time: Starting at $12 per hour with increases at 90 and 180 days! Must work weekends, Saturday-Sunday: 1pm-9pm
Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 140+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.
Customer Service Representative Benefits:

Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and schedule hourly increases at 90 days, 180 days and 1 yr. $0.50/hr increases every January & July after 1 year of service
Shift-differential pay for select shifts
PTO for all employees
Employee Assistance Program
Free employee Black Card Membership including one free Black Card Membership for a direct family member

Customer Service Representative Responsibilities:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

Answer phones in a friendly manner using information script
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner
Process beverage or merchandise purchases through the point of sale system
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
Provide a clean, sanitized and safe club environment.
Must work weekends, Saturday-Sunday: 1pm-9pm. Including any floater shifts available.

Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us. We withe fitness industry provides many exciting and challenging career opportunities. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.
Job Requirements:

Customer service experience
High school diploma/GED equivalent preferred
Must be 18 years of age or older
Basic computer proficiency

Physical Demands:

Frequent lifting, carrying, pushing, and pulling
Must be able to lift up to 75 lbs.
Will encounter cleaning chemicals during shift
Frequent kneeling and crouching during shift
Continual reaching with hands/fingers/arms during shift
Must be able to continuously stand for the duration of shift.