Customer Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Salary
20
– 22
• yearly
Location
08016, Burlington, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Customer Service Representative
Duties:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Upsell products or services to customers when appropriate.
- Communicate effectively in both English and Spanish to assist bilingual customers.
- Perform data entry tasks accurately and efficiently.
- Analyze customer accounts and provide appropriate solutions or recommendations.
- Maintain a high level of professionalism and phone etiquette during all customer interactions.
- Make outbound calls to follow up with customers or provide updates as necessary.
Experience:
- Previous experience in a customer service role is preferred.
- Strong communication skills, both verbal and written, in English and Spanish.
- Proficient in data entry and able to navigate computer systems effectively.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience with sales or upselling is a plus.
- Excellent phone etiquette and the ability to handle difficult or irate customers.
We offer competitive compensation and benefits packages, including:
- Medical, dental, and vision insurance
- Paid time off
- Retirement savings plan
- Opportunities for career growth and advancement
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Apply now to join our team as a Customer Service Representative.
Job Type: Full-time
Pay: $20.00 - $21.50 per hour
Expected hours: 40 per week
Benefits:
Flexible schedule
On-the-job training
Experience level:
Under 1 year
Shift:
Morning shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: In person
Duties:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Upsell products or services to customers when appropriate.
- Communicate effectively in both English and Spanish to assist bilingual customers.
- Perform data entry tasks accurately and efficiently.
- Analyze customer accounts and provide appropriate solutions or recommendations.
- Maintain a high level of professionalism and phone etiquette during all customer interactions.
- Make outbound calls to follow up with customers or provide updates as necessary.
Experience:
- Previous experience in a customer service role is preferred.
- Strong communication skills, both verbal and written, in English and Spanish.
- Proficient in data entry and able to navigate computer systems effectively.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience with sales or upselling is a plus.
- Excellent phone etiquette and the ability to handle difficult or irate customers.
We offer competitive compensation and benefits packages, including:
- Medical, dental, and vision insurance
- Paid time off
- Retirement savings plan
- Opportunities for career growth and advancement
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Apply now to join our team as a Customer Service Representative.
Job Type: Full-time
Pay: $20.00 - $21.50 per hour
Expected hours: 40 per week
Benefits:
Flexible schedule
On-the-job training
Experience level:
Under 1 year
Shift:
Morning shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: In person