Customer Service Tech - 33630
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Salary
25
– 28
• yearly
Location
08540, Princeton, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Customer Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems; provides critical account support where required; handles high volume of critical, high-risk accounts in addition to other routine requests. Applies knowledge and creativity to recognize cause and effect conclusions. Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations.
Receive inbound customer calls and email communications and address in a professional and friendly manner. Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures.
Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
Documents product complaints and inquiries within established guidelines. Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability; Performs work in accordance with defined methods and procedures. Understand and follow Quality System by accurate and timely documentation of complaint resolution. Can work a hybrid schedule after completing training.
The individual will have a minimum of 2-3-yearsÆ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
Demonstrates an understanding of the principles of good Technical writing.
Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
Excellent verbal and written communications skills.
Bilingual fluency in Spanish and English is preferred
Job Types: Full-time, Contract
Salary: $25.00 - $28.00 per hour
Experience level:
3 years
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Education:
Associate (Preferred)
Experience:
Customer Service in medical/clinical environment: 4 years (Preferred)
Customer Service: 4 years (Preferred)
Language:
Spanish (Preferred)
Work Location: In person
Receive inbound customer calls and email communications and address in a professional and friendly manner. Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures.
Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
Documents product complaints and inquiries within established guidelines. Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability; Performs work in accordance with defined methods and procedures. Understand and follow Quality System by accurate and timely documentation of complaint resolution. Can work a hybrid schedule after completing training.
The individual will have a minimum of 2-3-yearsÆ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
Demonstrates an understanding of the principles of good Technical writing.
Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
Excellent verbal and written communications skills.
Bilingual fluency in Spanish and English is preferred
Job Types: Full-time, Contract
Salary: $25.00 - $28.00 per hour
Experience level:
3 years
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Education:
Associate (Preferred)
Experience:
Customer Service in medical/clinical environment: 4 years (Preferred)
Customer Service: 4 years (Preferred)
Language:
Spanish (Preferred)
Work Location: In person