Customer Service and Sales Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Salary
47,000
– 57,000
• yearly
Location
08816, East Brunswick, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Customer Service Representative
Position Purpose:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of iSpice products as well as communicating effectively with customers and team members within the organization. This position reports to SVP, Sales.
Primary Responsibilities:
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the Controller resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team and operations department to meet and exceed customerÆs service expectations.
Requirements:
Customer/Client Focus.
Problem Solving/Analysis.
Experience working in a food production environment is a plus.
Time Management.
Communication Proficiency.
Teamwork Orientation.
Ability to work in a diverse office environment.
FLSA Classification
Grade
Reports To
Date of Revision
Salaried - Exempt
Non Manager
SVP, Sales
January 3, 2024
Job Type: Full-time
Pay: $47,000.00 - $57,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
3 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: In person
Position Purpose:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of iSpice products as well as communicating effectively with customers and team members within the organization. This position reports to SVP, Sales.
Primary Responsibilities:
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the Controller resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team and operations department to meet and exceed customerÆs service expectations.
Requirements:
Customer/Client Focus.
Problem Solving/Analysis.
Experience working in a food production environment is a plus.
Time Management.
Communication Proficiency.
Teamwork Orientation.
Ability to work in a diverse office environment.
FLSA Classification
Grade
Reports To
Date of Revision
Salaried - Exempt
Non Manager
SVP, Sales
January 3, 2024
Job Type: Full-time
Pay: $47,000.00 - $57,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
3 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Work Location: In person