Customer Service Specialist - $18 per hour
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Salary From $18 yearly
Location 08054, Mount Laurel, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Pay is $18 per hour with an eligible raise at 90 days, 6 months, and 1 year.
At Aqua-Tots, our goal is to provide the highest quality swim lessons to each of our families and have fun while we do it! Our mission is to be the BEST swim school. We believe swimming is a valuable and life-saving skill that EVERY child should have. Swimming saves lives and we need amazing people like you to help that dream become a reality.
The Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.
Our Benefits:

$18 an hour to start (Must be 18 years of age to apply)
pay raises at 90 days, 6 months, 12 months, and every 6 months after that
Weekly and Monthly contests to win prizes and money
Full-time after 90 days of employment if desired
Career Advancement in management
Paid training
Medical and Dental benefits are available
401(k)
Quarterly team outings & Holiday parties
Employee & Member Bonus Referral programs
Educational & Enrichment programs
Employee family swim lesson discount
Closed on Holidays
Break room with snacks and drinks
Closed on Sundays and Federal Holidays
Aqua-Tots Core Values

The Details:
You will be engaging with families and children ages 4 months to 12 years of age in the joy of learning & swimming. Watch this video to learn more about working at Aqua-Tots! https://youtu.be/XJlu3G3Y2dk
What we are looking for

Strong hospitality and customer service skills
Availability to work at least two weekday afternoon shifts (3:15 - 8:15 pm) AND Saturdays (8:30 am - 1:30 pm or 12:30 pm - 5:00 pm) required*
Must be comfortable multi-tasking and working with computers
Must have attention to detail
Must be comfortable working with a scheduling system
One year of the demonstrated hospitality industry or customer service representative experience - preferred
One year of demonstrated sales experience - preferred
Bilingual is a *plus*

Our Advice:
If you are worried or feel that you don't have the experience or qualifications we are looking for, apply anyway! We hire for personality and train for skill. If you are smart and have the desire to learn, then we want to hear from you.
REQUIREMENTS
Must commit to 2 workdays & Saturdays at a minimum
Job Description:
Customer Service Specialist Job Details:

Greet customers when they come into the facility
Communicate effectively with potential and existing customers
Build relationships with families and get to know their names and their childrenÆs names
Handle customer complaints gracefully with a win/win outcome
Lead by example for other staff members by using the customer-focused principle in every customer interaction
Answering sales calls and conducting tours
Enrolling children in swim lessons and managing the lesson schedules
Engaging with Children and Families on the joy of learning & swimming
Smiling and having fun
Answering questions and providing feedback to children and parents
Ensuring a fantastic, family-friendly experience

Aqua-Tots Swim Schools provide year-round, indoor swim lessons to children ages four months and up in classes of no more than four students. Our expert instructors teach a proven, life-saving curriculum that reduces drownings and creates a life-long love of swimming. \Our mission is to provide best-in-class swim instruction; an easy, comfortable, and enjoyable experience for the entire family; and a workplace culture rooted in integrity, effectiveness, teamwork, and growth.\
Pay: $18 / hour
Benefits:

Flexible schedule
Health insurance
Dental insurance
401(k)
401(k) matching
Referral program
Employee discount
Paid training

Job Type: parttime
Schedule:

Weekend availability
Monday to Friday

Education: No education required
Work location: On-site