Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08816, East Brunswick, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Join a company that dominates the products in their category 1 out of 3 being sold by them, is the undisputed market leader in their industry, by a wide margin, and takes care of their customers with one of the highest customer service scores in retail! At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit.

Our most successful CSRs enjoy fast-paced environments, are incredible at multi-tasking, and offer friendly and encouraging service to all that enter our stores.


Minimal weekday hours required (or just join us for weekends)
25% store discount
$400 bonus for every referral hired with NO LIMIT*
Competitive hourly pay rates & team bonus
Additional terms and conditions apply.
Be part of the magicapply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent 5-star Customer Service experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:
Customer Focus

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person. Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver 5-star customer experience (myAppointments/myCustomers).
Meet all service vows including; Prepare, Welcome, Meet Needs & Be There, for all customers, including all operational checklist tasks and meeting customers emotional and practical needs. (Confirming and preparing for all appointments, walk-in, special order pick-ups).
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards for her/himself per the Dress Code.
Analyzing & Decision Making

Respond promptly to all customer questions providing product and service information. Build long-term relationships to meet or exceed customer satisfaction and loyalty.
Support inventory management by processing orders, receiving, and ensuring first quality standards for all merchandise.
Managing Performance

Work to achieve all daily, weekly, and monthly routines and tasks while planning time effectively (prioritizing).
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/policies, and schedule all future appointments).
Managing Change

Execute new processes, behaviors and programs as assigned.
Support sale promotions and visual updates.
Gaining Commitment

Support 7% daily sales goal by offering additional product.
Adapt style to support and influence team members.
Accurately clock in and out for all scheduled shifts, breaks and meals.
Follows all loss prevention, security processes and policies.
Developing Self & Others

Focus on own development and learning, complete all training as assigned for on-going development.
Celebrate successes of team members.
Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers.

Personal Integrity

Match words with actions to build trust and respect.

Strive to achieve results through determination and commitment.
Keep going during difficult or challenging times/situations.

Build and maintain positive relationships within and across teams.

Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift up to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:
High school diploma or an equivalent degree. Having 1 -2 years prior retail experience in an apparel, service or specialty store environment and prior experience with computerized POS system preferred.

Now that weve popped the question, please say I do.

Part Time Benefits Include

Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet Get Paid Early!
Generous Employee Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts Home and Auto Insurance
Discounts Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Love wins when love is for Everyone!
Our mission at Davids Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.