PROFICIENCY IN MANDARIN AND ENGLISH AND WILLINGNESS IS MANDATORY.
The bi-lingual Mandarin/English Sales Assistant/Customer Service Representative performs a variety of duties which includes supporting our sales and marketing functions and customer service. This position requires inter-departmental interaction, working with the credit, transportation, and operation departments.
WHAT YOU WILL DO:
Respond to customer phone inquiries in a prompt, courteous, and concise manner
Serves customers by providing product and service information and resolving product and service problems.
Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Enter customer orders with accuracy and assure customer satisfaction.
Assist the credit department in account set-up and customer billing,
Assist the transportation department with late orders and delivery issues.
Assist the sales department with communicating new items and pricing to customers.
Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
WHAT YOU MIGHT HAVE:
College degree, preferred - with an emphasis on food studies or marketing; or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.
Three (3) to five (5) years of sales, customer service, purchasing or marketing administrative experience, preferred
Proficiency in using all Microsoft Office software products: Word, Excel, PowerPoint.
Mandarin language proficiency is MANDATORY
WHAT YOU MIGHT ALSO HAVE:
Customer Service knowledge
Excellent organizational skills and attention to detail.
Ability to communicate well at all levels and keep information secure and confidential.
Ability to problem solve and resolve conflict.
Keep well-organized files and provide accessibility to others inside and outside of the department.
Work under pressure, meet deadlines and be flexible in working on multiple tasks simultaneously.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
No experience needed
Weekly day range:
Monday to Friday
Ability to commute/relocate:
Philadelphia, PA 19154: Reliably commute or planning to relocate before starting work (Required)
Work Location: One locationHealth insurance