Customer Service & Retail Front Desk Associate - Store #314 - 135 E Kings Hwy
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08052, Maple Shade, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Company:Auto Glass Now

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.


Customer Service & Retail Front Desk Associate Experienced & Entry Level Positions Available!
Are you a people person? Do you love helping others? Motivated by results?
If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!
Experience is VALUED
Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*
but no experience REQUIRED!
Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!
We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*
What our Customer Service Reps love about Auto Glass Now:

Full-time & part-time schedules are available

Competitive base pay rates

PAID TIME OFF for full-time employees

Health, Vision, & Dental Insurance

401(k) company match for all employees

As a Driven Brands Auto Glass Customer Service Rep, your job will be to:

Intake and assist walk-ins, appointments, and returning customers

Create estimates, price quotes, and invoices for auto work

Answer phones and return customer calls

Provide excellent customer service

Assist Manager with daily parts returns

Ensure accuracy when ordering parts

Input documentation on all calls and follow-up with callers as needed

Confirm all mobile jobs parts and materials before dispatching drivers

Open new accounts and service existing accounts

Maintain a professional appearance and positive attitude

All our CSRs need to meet the following requirements:

Must have a positive attitude and customer service mindset

Must have basic computer skills

Must have strong communication skills

Bilingual (Spanish) proficiency is a plus!

Prior phone or call center experience is a plus!

or more in markets with a higher cost of living