Customer Service & Retail Front Desk Associate - Store #314 - 135 E Kings Hwy
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 08052, Maple Shade, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Company:Auto Glass Now

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.

JOB DESCRIPTION:

Customer Service & Retail Front Desk Associate Experienced & Entry Level Positions Available!
Are you a people person? Do you love helping others? Motivated by results?
If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!
Experience is VALUED
Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*
but no experience REQUIRED!
Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!
PAID TRAINING AVAILABLE!
We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*
What our Customer Service Reps love about Auto Glass Now:

Full-time & part-time schedules are available


Competitive base pay rates


PAID TIME OFF for full-time employees


Health, Vision, & Dental Insurance


401(k) company match for all employees

As a Driven Brands Auto Glass Customer Service Rep, your job will be to:

Intake and assist walk-ins, appointments, and returning customers


Create estimates, price quotes, and invoices for auto work


Answer phones and return customer calls


Provide excellent customer service


Assist Manager with daily parts returns


Ensure accuracy when ordering parts


Input documentation on all calls and follow-up with callers as needed


Confirm all mobile jobs parts and materials before dispatching drivers


Open new accounts and service existing accounts


Maintain a professional appearance and positive attitude

All our CSRs need to meet the following requirements:

Must have a positive attitude and customer service mindset


Must have basic computer skills


Must have strong communication skills


Bilingual (Spanish) proficiency is a plus!


Prior phone or call center experience is a plus!


or more in markets with a higher cost of living

#DBHVOL
#LI-DNI