Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 19134 , Philadelphia, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Our Company:
Elegant Furniture & Lighting, Inc. is a designer and manufacturer headquartered in Philadelphia, PA. Since its inception in 2000, Elegant Lighting has made innovative strides in lighting & home decor design and creation resulting in the fastest growing company in the industry. Our company is active throughout every step of production to ensure that the beautiful piece of art that graces your home or business is sheer perfection. We understand our customers and know that today's buyer wants real value. Elegant Furniture & Lighting, Inc. will continue to constantly move forward and evolve in order to meet and exceed that high expectation.
Job Brief:
Our Customer Service Representatives interact with the company's customers and agents to provide them with information to address inquiries regarding products and services. In addition, you will solve problems and propose solutions within the company's guidelines and policies.
Job Description:

Handle all incoming customer inquiries.
Assisting customers with item information and orders
Order processing, fulfillment related tasks and following up on orders with customers
Making outbound calls to support B2B and B2C client relationships.
Support outside sales representatives.
Obtain client information and enter into the database.
Call Center / Office Setting

Required Knowledge, Skills and Abilities:

2 or more years of customer service experience.
Proficient with MS Office Suite (Excel, Word, etc.).
Proficient with Email Application
Excellent typing and computer skills
Excellent verbal communication skills.
Ability to multi-task and under pressure
Ability to handle stressful situations and deadline pressures well.
Be a team player, ready to assist and do whatever it takes.
Detail-oriented, efficient, and organized.
Dedication to providing service that satisfies the customer and builds loyalty.
Home Décor/Lighting experience a plus
Experience with ERP systems

Benefits and Compensation:

End-year bonus contingent of personal and company performance.
Comprehensive training program
Strong company support
Grow opportunities
Health Insurance
401 (K)

*Please do not inquire about the job, we will review the resumes in a timely manner*
Job Type: Full-time
Application QuestionsYou have requested that Indeed ask candidates the following questions:

How many years of customer service experience do you have?
What is the highest level of education you have completed?
Are you authorized to work in the following country: United States?
Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time
Pay: $17.00 - $18.00 per hour

Dental insurance
Health insurance
Vision insurance


8 hour shift

Weekly day range:

Monday to Friday

Ability to commute/relocate:

Philadelphia, PA 19134: Reliably commute or planning to relocate before starting work (Required)

Work Location: In personHealth insurance