Customer Service Pharmacy Technician
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
Mount Laurel, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
CareFirst Specialty Pharmacy is looking for an experienced Pharmacy Customer Service Pharmacy Technician. Qualified applicants should have retail or call center experience in pharmacy or related fields. Strong communication, computer and organizational skills are a must.PHARMACY CUSTOMER SERVICE PHARMACY TECHNICIAN
Job DescriptionJob Classification: Technician 1
Reports To: Call Center Pharmacist, Pharmacy Manager, Pharmacist-In-Charge (PIC)ESSENTIAL DUTIES AND RESPONSIBILITIESAll Pharmacy Technician functions shall be performed under the direct and immediate supervision of a licensed pharmacist. The following duties and responsibilities shall be performed in compliance with all current pharmacy Standard Operating Procedures (SOPs), rules and regulations: Customer Service Pharmacy Technician Duties
Answer and triage inbound/outbound calls
Properly identify customers needs and assist to make the ordering process as easy as possible for the customer.
Assist customers with questions regarding products and services
Assist with customers order inquiries
Advise customers on best shipping options
Collect and add all necessary information to create a customer account and order
Create fax request to prescribers
Make outbound calls to customers for refill reminders or requesting additional information needed.
Process Faxes
Identify the fax banner
Route to appropriate queue
Saving and attaching fax to correlating customers profile
Process ERX
Attaching ERX prescriptions to correlating customers profile
Route to appropriate queue
Data Entry
Correctly inputs all required data up to and including
Drug Name
If prescriptions complies with regulatory requirements to compound
Working with multiple systems to make logs for prescriptions
Directions
Quanyity
Refills
Validate and add prescribers
Understand the different prescribing authorities per each states regulation
Identify prescribers license and expiration dates
Bill and process payment correctly.
Proficient with Pk Compounding Software, Prime RX
Other duties as assigned
The Customer Service Pharmacy Technician SHALL NOT* Perform duties reserved for the pharmacist , such as:*
Taking new verbal prescriptions
Counseling patients
Any other functions requiring discretionary judgment reserved by a pharmacist
Certificates, Licenses, Registrations
New Jersey state pharmacy technician license, PTCB/NHA or in-house NJBOP approved CareFirst Specialty Pharmacy technician training program within 90 days of hire, including all required Continuing Education (CE)
TRAINING AND COMPETENCY ASSESSMENTTraining and Competency assessments shall be performed and documented in accordance with current pharmacy SOPs. This will include but is not limited to completion of hands-on training, reviewing of training material in the form of videos, slides, reading, and understanding, or SOPs.
SUPERVISORY RESPONSIBILITIESCustomer Service Pharmacy Technician - Has no supervisory responsibilitiesLead Customer Service Pharmacy Technician Will be assigned responsibilities to supervise and train Customer Service Pharmacy Technicians.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or equivalent as required by New Jersey Board of Pharmacy. Is PTCB or NHA certified or will complete this National Pharmacy Certification within 90 days of hire or CareFirst state board of pharmacy approved technician training program. Experience working in a call center is a plus but not required.Language Skills Ability to read, write and interpret documents and prescriptions. Ability to communicate effectively to coworkers.Mathematical Skills Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. A strong understanding of basic Algebraic principles is preferred. Must be able to do calculations for making logs and giving customer prices.Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to assess customers needs and offer the best option for the patients.Computer Skills To perform this job successfully, an individual should have knowledge of pharmacy software. Able to use google functions, download, save and attach files to the pharmacy software.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to physically locate packages in the pharmacy.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
COMPETENCIESAnalytical Uses intuition and experience to complement dataProblem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Technical Skills Strives to continuously build knowledge and skills; Shares expertise with others. Is accurate when weighing and measuring chemicals. Proficient at compounding a wide range of medications and various dosing forms.
Teamwork Manages various employee situations; Responds promptly to team needs; Solicits management feedback to improve service; Responds to requests for service and assistance. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit.Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.Written Communication Writes clearly, informatively, and concisely; Able to read and interpret written information.Business Acumen Conserves organizational resourcesDiversity Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.Ethics Treats people with respect; Works with integrity and ethically; Upholds organizational values.Organizational Support Follows policies and procedures; Supports affirmative action and respects diversity.Planning/Organizing Uses time efficientlyProfessionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability Able to deal with frequent change, delays, or unexpected eventsAttendance/Punctuality Is consistently at work and on timeDependability Follows instructions, responds to management directionInitiative Asks for and offers help when needed
Job DescriptionJob Classification: Technician 1
Reports To: Call Center Pharmacist, Pharmacy Manager, Pharmacist-In-Charge (PIC)ESSENTIAL DUTIES AND RESPONSIBILITIESAll Pharmacy Technician functions shall be performed under the direct and immediate supervision of a licensed pharmacist. The following duties and responsibilities shall be performed in compliance with all current pharmacy Standard Operating Procedures (SOPs), rules and regulations: Customer Service Pharmacy Technician Duties
Answer and triage inbound/outbound calls
Properly identify customers needs and assist to make the ordering process as easy as possible for the customer.
Assist customers with questions regarding products and services
Assist with customers order inquiries
Advise customers on best shipping options
Collect and add all necessary information to create a customer account and order
Create fax request to prescribers
Make outbound calls to customers for refill reminders or requesting additional information needed.
Process Faxes
Identify the fax banner
Route to appropriate queue
Saving and attaching fax to correlating customers profile
Process ERX
Attaching ERX prescriptions to correlating customers profile
Route to appropriate queue
Data Entry
Correctly inputs all required data up to and including
Drug Name
If prescriptions complies with regulatory requirements to compound
Working with multiple systems to make logs for prescriptions
Directions
Quanyity
Refills
Validate and add prescribers
Understand the different prescribing authorities per each states regulation
Identify prescribers license and expiration dates
Bill and process payment correctly.
Proficient with Pk Compounding Software, Prime RX
Other duties as assigned
The Customer Service Pharmacy Technician SHALL NOT* Perform duties reserved for the pharmacist , such as:*
Taking new verbal prescriptions
Counseling patients
Any other functions requiring discretionary judgment reserved by a pharmacist
Certificates, Licenses, Registrations
New Jersey state pharmacy technician license, PTCB/NHA or in-house NJBOP approved CareFirst Specialty Pharmacy technician training program within 90 days of hire, including all required Continuing Education (CE)
TRAINING AND COMPETENCY ASSESSMENTTraining and Competency assessments shall be performed and documented in accordance with current pharmacy SOPs. This will include but is not limited to completion of hands-on training, reviewing of training material in the form of videos, slides, reading, and understanding, or SOPs.
SUPERVISORY RESPONSIBILITIESCustomer Service Pharmacy Technician - Has no supervisory responsibilitiesLead Customer Service Pharmacy Technician Will be assigned responsibilities to supervise and train Customer Service Pharmacy Technicians.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or equivalent as required by New Jersey Board of Pharmacy. Is PTCB or NHA certified or will complete this National Pharmacy Certification within 90 days of hire or CareFirst state board of pharmacy approved technician training program. Experience working in a call center is a plus but not required.Language Skills Ability to read, write and interpret documents and prescriptions. Ability to communicate effectively to coworkers.Mathematical Skills Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. A strong understanding of basic Algebraic principles is preferred. Must be able to do calculations for making logs and giving customer prices.Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to assess customers needs and offer the best option for the patients.Computer Skills To perform this job successfully, an individual should have knowledge of pharmacy software. Able to use google functions, download, save and attach files to the pharmacy software.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to physically locate packages in the pharmacy.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
COMPETENCIESAnalytical Uses intuition and experience to complement dataProblem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Technical Skills Strives to continuously build knowledge and skills; Shares expertise with others. Is accurate when weighing and measuring chemicals. Proficient at compounding a wide range of medications and various dosing forms.
Teamwork Manages various employee situations; Responds promptly to team needs; Solicits management feedback to improve service; Responds to requests for service and assistance. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit.Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.Written Communication Writes clearly, informatively, and concisely; Able to read and interpret written information.Business Acumen Conserves organizational resourcesDiversity Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.Ethics Treats people with respect; Works with integrity and ethically; Upholds organizational values.Organizational Support Follows policies and procedures; Supports affirmative action and respects diversity.Planning/Organizing Uses time efficientlyProfessionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability Able to deal with frequent change, delays, or unexpected eventsAttendance/Punctuality Is consistently at work and on timeDependability Follows instructions, responds to management directionInitiative Asks for and offers help when needed