Customer Service
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location 18949, Plumsteadville, Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24
Greeting from infinity quest,
We have a opening for Below requirement
* Only citizen And locals
Job Description: Position: Customer Service (ALUSJP00004501)
Availability: 6 month duration; Shift is onsite for 3 days; 2 days remote Hours are Monday - Friday 8 AM - 4:30 PM
Location: 6141 Easton Road, Bldg. 3 Plumsteadville, PA
Education: Four year college degree, technical degree preferred.
Job Responsibilities/Accountabilities:

Answer incoming phone calls - primary customer contact for all inquiries.
Provide price and delivery information for phone inquiries.
Recommend and sell companion products (regulators, manifolds, safety equipment, etc.) on each quote issued.
Recommend products for approved customer applications.
Follow up with written quotations in accordance with procedures.
Enter customer orders in accordance with proper procedures.
Review and process orders and quotation requests.
Process new customer applications and changes to existing customer account information.
Direct inside sales support for one or more assigned Sales Representative. Provide information for follow up with customer as necessary.
Respond to customer complaints. Issue Return Good Authorizations and facilitate communication between customer, production, lab and management to provide timely resolution of all complaint issues.
Expedite existing orders at customers request.
Proactively advise customer of problems with order as soon as information is received.
Verify manufacturing capabilities within the region and within the company.
Interface with production, lab, shipping, and sales departments to ensure customer satisfaction. Act as liaison in communicating customers expectations to the rest of the organization.
Provide SDS sheets and proof of delivery when requested.
Able to perform technical evaluation of orders for all catalog products.
Facilitate processing and delivery of rush orders.
Communicate and coordinate orders with special customer requirements.
Assist Sales Representatives with account development strategies.
Identify opportunities for new customer products.
Understand and be able to explain customers application of products.
Follow up on all leads and customer requests as received.
Assist with special projects and reports as required.
Ensure customer payments of all invoices according to billing terms. Routinely review customer accounts to proactively bring account receivable issues to resolution.
Maintain customer profiles and product cross reference for all customers. Ensure information is current and accurate.
Maintain a clean, organized and safe environment.
Complete all training activities successfully and on time.

Skill Set/Knowledge/Expertise:

Ability to understand technical issues.
Demonstrated skills for handling customer complaints and complex situations.
Proven excellent interpersonal communication skills.
Computer literacy and MS office experience a must.
Ability to apply independent judgment in a wide variety of situations.

Thanks & Regards
Job Type: Contract
Salary: $19.00 - $23.00 per hour

8 hour shift

Ability to commute/relocate:

Bldg 3 Plumsteadville, PA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location
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