Customer Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
Somerset, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Location: North America, USA, Somerset
Ref: JOHNCRANENA01392
Division: John Crane
Job Function: Customer Service
Job Description
Under supervision, perform specialized duties relating to providing effective customer service. Receive, review and enter sales orders based on customer purchase orders, in accordance with current quality standards.
Duties & Responsibilities
Relate information to customers in regards to the delivery, pricing and status of their orders.
Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer.
Maintain records of the customers purchase orders, along with any documentation regarding the communication of the status and pricing of the orders utilizing the appropriate ERP system.
Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.
Run sales orders reports. Follow up on past due orders and report to management of the status.
Additional duties as required
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
High school diploma or equivalent required Minimum
1 year of customer service.
Experience in an ERP system is preferred. Must be familiar with Microsoft Excel, Word, and Email. Must have good writing and communication skills.
Experience in planning, materials and scheduling as needed.
Bilingual English Spanish a plus.
Must be able to perform data entry for extended periods throughout the day.
Must be able to occasionally lift and carry up to 10 pounds.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
Ref: JOHNCRANENA01392
Division: John Crane
Job Function: Customer Service
Job Description
Under supervision, perform specialized duties relating to providing effective customer service. Receive, review and enter sales orders based on customer purchase orders, in accordance with current quality standards.
Duties & Responsibilities
Relate information to customers in regards to the delivery, pricing and status of their orders.
Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer.
Maintain records of the customers purchase orders, along with any documentation regarding the communication of the status and pricing of the orders utilizing the appropriate ERP system.
Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.
Run sales orders reports. Follow up on past due orders and report to management of the status.
Additional duties as required
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
High school diploma or equivalent required Minimum
1 year of customer service.
Experience in an ERP system is preferred. Must be familiar with Microsoft Excel, Word, and Email. Must have good writing and communication skills.
Experience in planning, materials and scheduling as needed.
Bilingual English Spanish a plus.
Must be able to perform data entry for extended periods throughout the day.
Must be able to occasionally lift and carry up to 10 pounds.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.