Customer Service Representative
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
Mount Laurel, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Are you ready for your next challenge? PPG Aerospace in Mt. Laurel, NJ is hiring a Customer Service Representative! As a Customer Service Representative, you will interact directly with customers in all aspects and provide exceptional service including processing of orders, tracking deliveries, processing returns and initiating corrective action reports. If you are curious and passionate about delivering superior service and support, and want to work for an industry leader, then this may be the career opportunity for you!
Key Responsibilities:
Responsible for entering and processing customer orders and confirming with the customer.
Effective problem-solving skills.
Strong written and verbal customer service communication skills.
Must be able to demonstrate a thorough knowledge of company products/specifications or related products/specifications in order to be able to make product recommendations.
Accurately identify the type, amount and required date of product ordered.
Coordinate with the shipping department to meet customer specific requirements.
Coordinate resolution of any non-conforming products or irregularities.
Accurately quote prices to customers using standard pricing information and customer specific pricing agreements.
Accurately calculate total prices and quantities related to sales orders.
Work with Sales/Operations to expedite orders to meet customer demand.
Accurately update, maintain, and complete customer information and order status.
Ensures accuracy of all sales orders.
Provide necessary information to the shipment of product.
Proficient with a laptop and Microsoft Office programs including Word, Excel and Outlook.
Ability to learn ERP/MRP and CRM tools.
Detail oriented and able to make decisions and multitask.
Ensure quality professional working relationships are being maintained and responsiveness to customers is achieved.
Must be able to effectively read, write, and communicate in English.
Other duties as assigned.
Qualifications:
Three (3) years minimum experience providing customer service in a corporate environment.
Experience providing customer service to businesses of all sizes from large corporations to small businesses preferred.
Proficiency with ERP/MRP preferred.
High school diploma or equivalent (GED).
Must be a U.S. Citizen or Permanent Resident.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Key Responsibilities:
Responsible for entering and processing customer orders and confirming with the customer.
Effective problem-solving skills.
Strong written and verbal customer service communication skills.
Must be able to demonstrate a thorough knowledge of company products/specifications or related products/specifications in order to be able to make product recommendations.
Accurately identify the type, amount and required date of product ordered.
Coordinate with the shipping department to meet customer specific requirements.
Coordinate resolution of any non-conforming products or irregularities.
Accurately quote prices to customers using standard pricing information and customer specific pricing agreements.
Accurately calculate total prices and quantities related to sales orders.
Work with Sales/Operations to expedite orders to meet customer demand.
Accurately update, maintain, and complete customer information and order status.
Ensures accuracy of all sales orders.
Provide necessary information to the shipment of product.
Proficient with a laptop and Microsoft Office programs including Word, Excel and Outlook.
Ability to learn ERP/MRP and CRM tools.
Detail oriented and able to make decisions and multitask.
Ensure quality professional working relationships are being maintained and responsiveness to customers is achieved.
Must be able to effectively read, write, and communicate in English.
Other duties as assigned.
Qualifications:
Three (3) years minimum experience providing customer service in a corporate environment.
Experience providing customer service to businesses of all sizes from large corporations to small businesses preferred.
Proficiency with ERP/MRP preferred.
High school diploma or equivalent (GED).
Must be a U.S. Citizen or Permanent Resident.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.