Customer Service Representative
Princeton, New Jersey, United States

Job Summary

Occupation Customer Service
Specialty Customer Service
Location Pennsauken, New Jersey, United States
Visa Sponsorship No

Job Description

Last Update: 1/11/24 - Customer Service Associate

Location: Pennsauken, NJ 08109

Customer Service Associate is looking for a full-time Customer Service Associate for our Customer Service Department. The majority of this position will consist of answering customer inquiries over the phone and via email.

Our ideal candidate will be able to resolve service and product-related customer inquiries with independent problem solving skills and excellent written and verbal communication.

Most importantly, our ideal candidate is someone who genuinely enjoys interacting with customers and strives to make the customers experience a happy one.

What the job entails

For this job, youll be working in our Pennsauken, NJ headquarters helping approximately 60 customers each day over the phone and answering potentially more inquiries via email. This will involve navigating and placing orders for them through our website, matching up their broken hardware with one of our products and helping them understand how our products install and function. Previous knowledge of our hardware is not required, as you will receive training from our senior staff and work closely with our parts experts.

Fundamentally, your job is to provide each customer an incredible customer experience. We aim to be personable, friendly, and knowledgeable.

Hours are standard business hours, 9 a.m. to 5 p.m., Monday - Friday.

What you need to be successful at this job

First and foremost, we want someone who honestly cares about helping people and can put stressed callers at ease. Most customers who contact us don't know how our industry works and may have only just learned that half of the hardware in their house even exists.

They range anywhere from grateful homeowners in need of simple repair to contractors who are trying to help insistent customers of their own. It's important to be patient and understanding when someone is under a time crunch. We must acquaint them with our process as best as we can. The niche nature of our industry requires that customer service be a collaborative effort; customers will have to help us help them, and it's our responsibility to show them how.

We prefer candidates with 1-3 years customer service experience, particularly experience in home repair. However, we are willing to make exceptions for people who can clearly demonstrate a passion for this work. We are also looking for someone who is exceptionally organized, can learn quickly and will fit in with our diverse and close-knit team.

Hours and benefits

8AM - 4:30PM, Monday through Friday
18 PTO days
10 paid company holidays per year
Up to a 4% match towards a 401K after 1 year of service
Medical benefits after 30 days of service

About Us is a growing, family-owned e-commerce company that specializes in identifying, selling, and shipping replacement hardware for windows and doors. Since our web launch just less than a decade ago, we have been gaining momentum and attracting customers worldwide with our user-friendly website, in-depth discussion board, and unique how-to videos.

As a company, we are expanding in many ways. Our website is going through a major rebuild that will add important new features for our customers and employees.

Is a small company right for you?

The SWISCO team consists of approximately 30 employees. As part of the team, you will collaborate with members of every department in the company. While this position is primarily customer service based, due to the small company environment, we ask that our employees be capable of wearing many hats. We encourage you to bring new ideas to the table and try out different roles within the company.

Youll come to find that at SWISCO, your voice is heard and can immediately impact the company. Youll be free to have your own influence on our direction, and within such a small team, your achievements will shine through and make a difference.

Job Duties:

Answer incoming customer inquiries
Offer support and solutions to customers in accordance with the company's customer service policies
Engage with clients in a friendly and professional manner while actively listening to their concerns

Communication method(s) used:


Job Type: Full-time

Pay: From $18.00 per hour


8 hour shift

Weekly day range:

Monday to Friday


Call Center: 2 years (Preferred)
Customer service: 2 years (Required)

Work Location: In person