Customer Service Representative ( Pharma Equipment , Parts + Service))
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Customer Service
Location
19053, Feasterville Trevose, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
CUSTOMER SERVICE REPRESENTATIVE - After Sales Serices + Parts PHARMA Equipment.
Trevose, PA 19053.
Full-time. Monday - Friday.
Employer Paid Medical Insurance.
We are looking for a Customer Service Representative, who will contribute to the success of ESCO through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with ESCO business objectives. Candidates shall possess superlative customer-facing sales skills, adept in managing schedules & inventory, and have a forward- thinking approach to discover new ways to assist our client base.
ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world.
ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCOs story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.
Key Responsibilities:
Sourcing and Purchase requests of Spare Parts to meet client delivery time frames.
Management of Spares Stock Inventory (coordinating with inventory clerk).
Shipping arrangements of Parts Orders (working with shipping team).
Compiling and providing quotes to customers for spares and service.
Reaching out to customers to obtain new orders, suggest parts/service.
Build a bond with the Esco Engineers and understand both ESCOs and each individual Engineers needs in order to effectively schedule.
Must have sales mindset.
Good service to gain repeat business and to ensure Engineers are aware and pro-active to ask and seek whether future work / equipment is needed on the sites visited. Push to maintain or gain.
Preventive maintenance contracts.
Responsible for generating reporting to show statistics of common failures, warranty work % against sales, margins of actual vs forecast, performance, etc.
Work with the Engineers and Customer Service Manager, communicating effectively within the team.
Also, coordination with Project Managers and Engineering Manager to align on dates, timings and needs of the clients.
Work closely with Customer Service - Post Sales.
Compile and adapt processes / procedures to improve department effectiveness.
Job Qualifications:
BA in sciences or business field preferred; Experience in lieu of education will be considered.
Solid understanding of medical equipment uses.
Flexible and forward-thinking approach to match the business ethos, with energy and passion to devote to their position.
Strong personal organizational skills with orientation to detail.
Proficient Information Technology understanding.
Excellent communication skills both written and verbal.
Professional presentation skills.
Adaptability and willingness to learn.
About ESCO:
ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world. ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCOs story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.
Trevose, PA 19053.
Full-time. Monday - Friday.
Employer Paid Medical Insurance.
We are looking for a Customer Service Representative, who will contribute to the success of ESCO through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with ESCO business objectives. Candidates shall possess superlative customer-facing sales skills, adept in managing schedules & inventory, and have a forward- thinking approach to discover new ways to assist our client base.
ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world.
ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCOs story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.
Key Responsibilities:
Sourcing and Purchase requests of Spare Parts to meet client delivery time frames.
Management of Spares Stock Inventory (coordinating with inventory clerk).
Shipping arrangements of Parts Orders (working with shipping team).
Compiling and providing quotes to customers for spares and service.
Reaching out to customers to obtain new orders, suggest parts/service.
Build a bond with the Esco Engineers and understand both ESCOs and each individual Engineers needs in order to effectively schedule.
Must have sales mindset.
Good service to gain repeat business and to ensure Engineers are aware and pro-active to ask and seek whether future work / equipment is needed on the sites visited. Push to maintain or gain.
Preventive maintenance contracts.
Responsible for generating reporting to show statistics of common failures, warranty work % against sales, margins of actual vs forecast, performance, etc.
Work with the Engineers and Customer Service Manager, communicating effectively within the team.
Also, coordination with Project Managers and Engineering Manager to align on dates, timings and needs of the clients.
Work closely with Customer Service - Post Sales.
Compile and adapt processes / procedures to improve department effectiveness.
Job Qualifications:
BA in sciences or business field preferred; Experience in lieu of education will be considered.
Solid understanding of medical equipment uses.
Flexible and forward-thinking approach to match the business ethos, with energy and passion to devote to their position.
Strong personal organizational skills with orientation to detail.
Proficient Information Technology understanding.
Excellent communication skills both written and verbal.
Professional presentation skills.
Adaptability and willingness to learn.
About ESCO:
ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world. ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCOs story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.